NCMGMA Well Represented at this Year’s MGMA State Leaders Conference in Boston

(L-R): NCMGMA Board Member Carrilee Andreu-Neel, Governance Committee Chair Steve Parker, NCMGMA Executive Director Melissa Klingberg and NCMGMA President-Elect Chad Ghorley

Earlier this month, representatives from NCMGMA travelled to Boston to attend the 2022 MGMA State Leaders Conference, October 8-9, at the Westin Boston Seaport District.  The State Leaders Conference was held in conjunction with the Medical Practice Excellence: Leaders (MPEL) Conference.

While at the Conference, NCMGMA Executive Director Melissa Klingberg and NCMGMA President-Elect Chad Ghorley participated in the State Leaders Panel Session: Making Great Ideas Happen.  Melissa and Chad sat on the panel with Rebekah Francis, Executive Director, Missouri MGMA & Tennessee MGMA, and discussed several of NCMGMA’s more successful initiatives, including the annual Impact Report and the inaugural Master Class series.

On Sunday, NCMGMA hosted a Meet & Greet with other NC delegates attending MGMA’s MPEL Conference and with over 15 in attendance, it was great to meet all our new friends and welcome back old friends. Thank you to everyone who ventured to Boston with us on behalf of NCMGMA.

2019-20 NCMGMA Impact Report

The More You Know, the More We Grow!
Take a look back at the 2019-20 NCMGMA year

To increase transparency of our organization, we proudly present to you the 2019-20 NCMGMA Impact Report (PDF).

Inside you will find a letter from our 2019-20 President, Steve Parker; metrics from our various communications, programs and events; and a review of our first-ever virtual conference: the 2020 Fall Forum. Our hope is this report will give you an idea of the association’s activity and health, and show you all we are doing for our members and practice management in North Carolina.

Thank you to all of our members and sponsors for your continued support of NCMGMA. We look forward to another successful year in 2021, continuing our mission to be “the leaders for tomorrow’s healthcare.”

Closing Message from 2019-20 President Steve Parker

Please click on the image to view the closing message from 2019-20 NCMGMA President Steve Parker.

If you have any questions or concerns, please reach out to NCMGMA at

Message from NCMGMA President Steve Parker

Message from Steve Parker
2019-20 NCMGMA President

pm20-nflcPlease take a moment to view the following video message from our 2019-20 NCMGMA President Steve Parker.

Steve addresses the current state of healthcare in North Carolina and the initiatives NCMGMA is taking to serve our members and to advocate on behalf of all healthcare organizations in our state.

We are in this together. If we can be of any service, please reach out to us at

We thank you for being a member of NCMGMA!

2020 NCMGMA Annual Conference Cancellation Notice

2020 Annual Conference Announcement from
Steve Parker, 2019-20 NCMGMA President

Dear NCMGMA Members, Supporters and Friends:

parker-nlbThe health, safety and well-being of NCMGMA’s attendees, faculty, speakers, exhibitors and staff are of the greatest importance. Given the climate of the COVID-19 crisis and current state of healthcare, the NCMGMA Board of Directors has made the difficult decision to cancel the 2020 NCMGMA Annual Conference in Myrtle Beach, SC.

Registered attendees, your Annual Conference registrations will be transferred to the 2020 Fall Conference scheduled for September 16-18, 2020 at the Renaissance Asheville Hotel in downtown Asheville, NC. If you would prefer a refund, please provide that request to us in writing at and we will begin that process.

To our 2020 Alliance Sponsors, thank you again for your support of our organization. We are equally disappointed that we are not able to deliver this meeting. As you know, our leaders are volunteers and their current primary focus is making sure their practices can support their communities and withstand the crisis surrounding them and, with respect to that, we are asking for a bit more time for us to process what the next, right step is (and what is possible) for sponsors in regard to what we can plan to offer. We are working on this so there is more to come soon.

The Marriott Myrtle Beach Grande Dunes has been a wonderful partner and considering the situation, we will make plans to return to this location in May of 2021. For anyone who made reservations with the Marriott, your reservations will be cancelled automatically, and you should receive a cancellation email directly from the hotel. If you do not receive this by Friday, March 27th, please contact the hotel directly at 1-843-449-8880 to handle your room cancellation.

We want to thank our Conference Committee, speakers, exhibitors, leaders and staff who worked for many months to deliver a spectacular program of education and events. As far as any of us can remember, there has never been a time when our hands have been forced to cancel a meeting for our members, not even our meeting held just two days after 9/11.

Until we can meet again, we continue to find community and connection together through the spirit of our member list serve and other information posted to the NCMGMA Coronavirus resource page. We encourage you to continue to post and send in pertinent information to share with our members and the general NC healthcare community.

It continues to be a privilege to lead NCMGMA through this extraordinary time. Thank you for your patience and understanding as we consider the rapidly changing circumstances along with the safety and well-being of not just our meeting participants and staff, but their families, colleagues and patients.

Stay well,

Steve Parker
2019-20 NCMGMA President

March Message from the NCMGMA President

March President’s Message
Steve Parker, 2019-20 NCMGMA President


parker-nlbI know I speak for all of us in expressing amazement that the end of the 1st quarter of 2020 is just around the corner. And what an exhausting year it has already been! The unexpected rise of a worldwide pandemic, a roller-coaster political environment, and extreme economic gyrations have, I’m sure, challenged us all – both personally and professionally. It’s in times like these, however, that our collective efforts in helping each other be prepared for whatever is around the corner is more important than ever. Thank you for contributing to the impact that NCMGMA can have in promoting stability and safety for the patients of this state.

There’s much to update you on, so I’ll try to hit the highlights briefly:

Annual Conference/May 13-15. Registration is open for our cornerstone annual event, which this year will be held at the Grande Dunes Marriott in Myrtle Beach. Our Conference Committee has put together a stellar agenda for this meeting, including two keynote sessions centered on the patient experience led by the world-renowned Ritz-Carlton Leadership Center. I would encourage you to review the full agenda here (

It is important to note we are, indeed, still planning to hold this conference. Since it is slated to be held in mid-May, we currently believe to do anything otherwise at this moment would be premature. However, please be assured we are continuously monitoring this issue, that the health and well-being of our members and guests is our highest priority, and we will continue to rely upon the guidance of the CDC and NCDHHS as we move forward. At this point, I would encourage you to register for the meeting and book your hotel reservations.

Salary and Benefit Survey Results. Thanks to the many, many practices who participated in our survey! We were immensely pleased at the level of participation – which encompassed almost 6,100 medical office job positions. The results are in and ready for your review. More information, a demo webinar, and a link to purchase the survey is included in our NCMGMA News posting.

Advocacy Days/June 9-10. Once again, our Advocacy Committee has arranged an absolutely spectacular line-up of speakers/panels for our Advocacy Days event to be held in Raleigh. It’s no news flash that it’s an election year – so it’s particularly critical this year that you and your practices are heard by leadership in state government, and that you hear from them, so that our collective interests are represented. Be there and be heard!

MGMA State Leaders Conference. In January, representatives from NCMGMA leadership attended this annual meeting hosted by MGMA, which provides us with an opportunity to collaborate with boards/leadership from MGMA state chapters all over the country. I’m pleased to announce that NCMGMA was awarded 4th place in the “State Affiliate of the Year” recognition, which is something in which we can all take pride. We are immensely grateful to our friends and partners at MagMutual, NCMGMA’s Executive Sponsor, for their gracious assistance in underwriting our ability to attend this meeting. Thank you!

A famous mathematician once said, “Uncertainty is the only certainty there is.” And we are certainly in uncertain times. I’m grateful to all of you – medical practice executives, practice/billing consultants, medico-legal professionals, our association staff and our indispensable Alliance Sponsor partners – for all that you do to make this one of the most successful MGMA state chapters in the country. Together, we make a difference!


Steve Parker
2019-20 NCMGMA President

Dickson Capps Awarded NCMGMA President’s Award

Dickson Capps, FACHE, FACMPE, FASHE, MHA, MHA, long-time NCMGMA member and current Treasurer of the Winston-Salem MGMA was presented with the NCMGMA President’s Award on Friday, December 13th, 2019 in Raleigh during the annual Chapter Leadership Orientation. “Dickson is extremely detail-oriented and we are so glad he spends his energy on NCMGMA.  We are lucky to have him as one of our leaders.” said Jane Lutz, 2018-19 NCMGMA President.


(L-R): 2019-20 NCMGMA President Steve Parker and Dickson Capps

The President’s Award is given to a member of NCMGMA for outstanding service and contribution to the association, its members and medical practice management.

Message from NCMGMA President Steve Parker

Dear NCMGMA Members,

parker-nlbNovember is known as a season for turkey, football, leaf-raking and gratitude, but it also marks the beginning of a new fiscal/membership year for NCMGMA. And so to our almost-800 members across the state, please let me be the very first, I’m sure, to wish you a Happy New Year!

It’s truly an honor for me to serve as your new president, and I first want to extend my deepest thanks to Jane Lutz for so ably serving as the president of NCMGMA for the past twelve-months. Jane has been a truly excellent leader of our organization, and I’m so grateful to have had the opportunity to witness, first-hand, her dedication to our membership and her effectiveness in supporting our mission. Thanks, too, to our stellar Board of Directors, association management team, local chapter officers, committee chairs/members, and all of the countless volunteers who – from stem to stern – have built our state MGMA chapter into one of the largest and most effective in the entire country. I’m grateful for all you do.

At the outset of my term, I want to acknowledge the obvious: I am not a “medical practice manager,” per se. But for over 26 years, I’ve worked solely within the healthcare arena, and my only roles have been in partnership with both medical practice administrators and physicians in the areas of clinical and compliance risk. The fact that our membership and, indeed, the leadership roles throughout NCMGMA are comprised of people from a wide spectrum of healthcare interests, reflects what we all know to be true: the business of healthcare is a complex, multi-layered enterprise requiring an entire “village” to keep it afloat.

So, no matter what our respective roles are, we ALL have a part to play in providing the people of this state with high-quality, accessible medical care which is compassionate, efficient, and responsive to their needs. This is simply not possible without medical practices and healthcare institutions that are financially successful, unencumbered by excessive regulatory burdens, and are able to prepare for the future landscape of healthcare. Nor is it possible without physicians and other clinical providers who are paid fairly for their education, skills and expertise, and without appropriately caring for the staffs and families who support their work. It is because of these challenges that the NCMGMA was formed many, many years ago – and it is because these challenges are increasingly complex and fraught with risk that our collective work together is more critical than ever before.

And so I begin this year excited at the myriad of ways we can continue to work together through our education, networking and advocacy efforts. And I’m truly thrilled to remind you that the NCMGMA Salary/Benefit Survey is returning in December! Look for it soon!

As I close, I’d like to share with you one of my favorite adages (source unknown): “Pray for miracles, but plant cabbages.” In this time of extreme uncertainty, volatility and transformation within the world of healthcare, we simply cannot rest on the hope that things will turn out OK for our providers, our practices and our staffs. Instead, we must actively press forward together – we must take the time to educate ourselves, to share what we learn with others, and to both seize and use our “seat at the table.” I look forward to working shoulder-to-shoulder with all of you as we do that together.


Steve Parker
2019-20 NCMGMA President

Charlotte Regional Education Day Wrap-up

Thank you to everyone who came out last Thursday to the Harris Conference Center for our Charlotte Regional Education Day. Attendees and exhibitors participated in essential and timely educational and networking sessions.


Jonathan Frisk presents “Workplace Violence: Supervisors and Staff Response to an Active Shooter”

The day’s sessions included active shooter training provided by Jonathan Frisk of the Charlotte Mecklenburg Police Department (CMPD), expert advice on maximizing employee engagement and performance by the Leadership Therapist Scott Carbonara, and enhanced patient recruitment strategies by Stephen Fogg of Fogg Media. According to attendee Barbara Mabe, CMA, AAMA, of A Woman’s View, “It was one of the best conferences I have been to in a long time!”


(L-R): 2019-20 NCMGMA President Steve Parker presents an award of appreciation to 2018-19 NCMGMA President Jane Lutz

NCMGMA held our annual business meeting where we elected our 2019-20 Board of Directors and Jane Lutz, 2018-19 NCMGMA president passed the gavel to incoming president Steve Parker of Curi – a Medical Mutual Co. NCMGMA accomplished much under Jane’s leadership. We thank her for her dedication and service, and we look forward to the new year under Steve’s capable direction. Click here to read Jane’s recent, and final “Message from the President:” it includes some exciting news!


Charlotte Regional Education Day exhibit hall

The Charlotte Regional Education day also featured a packed exhibit hall filled with Partner-Level and above Alliance sponsors, displaying top-notch healthcare products and services. Our sponsors are our essential partners for organization success, and we thank them for joining us and adding increased value to the day’s healthcare industry offerings.


Grand Prize winner Shaun Funderburk

Congratulations to Shaun Funderburk who won our $100 grand prize!

Thank you again, to everyone who came out and supported this event. The goal of the Charlotte Regional Education Day was to provide continuing education in our member’s backyards, and by the strong attendance the event received, and the quality of the survey results we received back, we were successful in achieving our goal.

A big thank you also goes to our event sponsors: our keynote and tote bag sponsor was MagMutual, and our neckwallet sponsor was Curi – a Medical Mutual Co.

Click here for complete event photos.

If you missed the Charlotte event, you still have a chance to get in on this vital healthcare event. Our Durham Regional Education Day is scheduled for November 1st at the JB Duke Hotel in Durham and it offers the same courses provide at the Charlotte event. Spaces are still available and a few exhibit spots remain.  For complete information, click here.

Thank you, again, and we’ll see you in Durham next month!

Annual Conference Award Winners, Service Project News and Photos

Winning at the Game of Healthcare?
These individuals and organizations most certainly are!

The 2019 NCMGMA Annual Conference came to a close at the Embassy Suites in downtown Wilmington on Friday, May 10th, and we’re happy to report another successful healthcare leadership event. During the Annual Conference, guests attended educational sessions and heard from presenters such as Jeff Butler of JB International, Mark Werner of Healthy Blue (BCBSNC), Representatives Dr. Gregory Murphy and Josh Dobson, and William C. Ray, NC Dept. of Public Safety, Division of Emergency Management. Please Click here to view our full event schedule and to learn about all of our presenters.

We also presented our 2019 annual awards, recognizing outstanding leadership and performance within the healthcare industry and NCMGMA. Congratulations to the following winners:

2019 Annual Award Winners


(L-R) Steve Parker, Curi VP Member Services;
Jag Gill, FACMPE, CEENTA CEO and 2019 Administrator of the Year; and
Jane Lutz, NCMGMA President

2019 NCMGMA and Curi – a Medical Mutual Co. Administrator of the Year
Jag Gill, Chief Executive Officer of Charlotte Eye Ear Nose & Throat Associates P.A. (CEENTA), was named the 2019 NCMGMA/Curi – a Medical Mutual Co. Administrator of the Year during the North Carolina Medical Group Management Association’s Annual Conference networking reception on Thursday, May 9th. The Administrator of the Year award honors a medical practice administrator who has demonstrated exceptional leadership and management proficiency, and who has helped enhance the effectiveness of healthcare delivery in North Carolina. Click here to view the complete award press release.


NCMGMA and First Citizens Bank present CEENTA with a $3,000 check to the Down Syndrome Association of Greater Charlotte

2019 NCMGMA and First Citizens Bank Practice of the Year
Charlotte Eye Ear Nose & Throat Associates P.A. (CEENTA)
Charlotte Eye Ear Nose & Throat Associates (CEENTA) was named the 2019 Practice of the Year at the North Carolina Medical Group Management Association’s (NCMGMA) Annual Conference. The Practice of the Year Award recognizes a medical group practice that makes significant contributions to its community, patients and staff through volunteer work, fundraisers, staff wellness programs, community clean ups and community screenings and education. Click here to view the complete award press release.


(L-R): Steve Parker, NCMGMA president elect and the 2019 NCMGMA President’s Award recipient, and NCMGMA President Jane Lutz

2019 NCMGMA President’s Award Winner
Steve Parker
Steve Parker, the Vice President of Member Services for Curi – a Medical Mutual Co., and our NCMGMA president elect, is the 2019 NCMGMA President’s Award recipient. The President’s Award is given to a member of NCMGMA for outstanding service and contribution to the association, its members and medical practice management.


(L-R): NCMGMA President Jane Lutz and the
2019 Kim Harrah Becker Volunteer Award recipient
and NCMGMA immediate past president,
Sandra Jarrett, FACMPE

2019 Kim Harrah Becker Volunteer Award Winner
Sandra Jarrett, FACMPE
Sandra Jarrett, NCMGMA’s immediate past president and the practice manager for Salisbury Orthopaedic Associates, PA., is our 2019 Kim Harrah Becker Volunteer Award winner. The Kim Harrah Becker Volunteer Award highlights the true meaning of volunteerism for NCMGMA and we are proud to present it to Sandra, a member whose continuous service and commitment to our organization truly embodies the spirit of this award.

NourishNC Service Project


(L-R) NCMGMA board members Tessa Wolfarth and Chad Ghorley collect food supplies for the snack packs that were assembled at the 2019 NCMGMA Annual Conference and provided to NourishNC and GLOW.

This year, NCMGMA chose to perform a service project at the Annual Conference: building snack packs for NourishNC, a 501-c(3) nonprofit whose mission is to provide healthy food to hungry children, empowering them to succeed in the classroom and in their community. NCMGMA staff, attendees, exhibitors and sponsors collected and packed 135 lbs. worth of snack packs. In all, 200 lbs. of snacks were donated to NourishNC. The snack packs will be going to GLOW (Girls Leadership Academy of Wilmington) for their college visit field trips. GLOW is an all-girls charter school that is designed to prepare young ladies to be the first generation of their respective families to attend college. The field trips will allow these young ladies to get a glimpse of college and hear about the opportunities available to them.

Thank you to everyone who helped make this service project a success!

Thank You Conference Participants

Thank you to all of our attendees, exhibitors, speakers and sponsors who came out to Wilmington last week to be a part of our 2019 Annual Conference. We greatly appreciate your support of NCMGMA. Watch for details on more exciting NCMGMA events coming soon.

Event Photos

To view our 2019 Annual Conference Flickr photo album, follow this link.