First-ever Master Class a Success: Wrap Up and Event Photos

Thank you to everyone who joined us this past weekend for our sold-out Productive Practice Leaders 2022 Master Class. Members and guests came together March 17 and 18th at the Graylyn Estate in Winston-Salem to take a short break from their practices and gain some timely healthcare management professional development.

Productive Practice Leaders 2022 Master Class Participants

Led by leadership expert Mary Kelly, Ph.D., Commander, U.S. Navy (ret), attendees learned ways to successfully navigate crisis within the practice and were provided with proven tools to effectively manage and implement change. Master Class participants also enjoyed the beautiful setting of the Graylyn Estate and the invaluable opportunity to network with fellow practice managers in an intimate setting.

Thank you to Mary Kelly and all of our volunteers and participants who helped make this event a success. Thank you to our event sponsors Curi Advisory, Curi Capital, HandCraft Services and Sentinel Risk Advisors for supporting this first-time event.

Event Sponsors

Watch for announcements about our upcoming webinars coming soon and make plans to join us in Wilmington, May 18-20, for our 2022 Annual Conference.

Click here to see our event photos.

Register Today: Productive Practice Leaders Master Class is March 17-18 at the Graylyn Estate

NCMGMA’s Productive Practice Leaders
2022 Master Class

March 17–18 | Graylyn Estate | Winston-Salem, NC

NCMGMA is rolling out a brand-new opportunity for practice administrators, managers, and industry leaders with our Productive Practice Leaders 2022 Master Class.

Master Class Take-aways:

  • Leaders’ Blind Spot Assessment.
  • Tools, techniques, and templates you can immediately apply to run a more efficient and effective practice with less stress.
  • Each participant will receive a hard cover book, Five-Minute Leadership Guide by Mary Kelly.
  • 12-month Practice Managers Planning Guide along with 14 of the top 5-minute templates for greater efficiency and effectiveness.
  • NCMGMA Productive Practice Leaders certificate of completion.

Master Class Program

The NCMGMA Productive Practice Leaders 2022 Master Class is a two-day leadership program designed to give healthcare practice leaders an opportunity to return to their practice with proven tools to be a healthier and more effective leader.  Take time for yourself and your professional development, and make plans to join us in Winston-Salem in March!

Thursday, March 17th

11:30am – 5:00pm
Lunch & Programming
Leading Medical Practices Through
Crises, Challenges, and Changes

Many healthcare leaders struggle with change because they cannot operate as efficiently and effectively as those who are focused on external factors. This class will work on strategic leadership and put into action tips, tricks, and tools to create the teams and teamwork needed to take your practice to the next level!

6:00pm
Butler Tour & Dinner

Take a stroll through the Manor House with one of the Graylyn Estate butlers. Learn the history of the estate, hear some of its intriguing stories and experience the true meaning of “spared no expense.” Afterwards, join fellow attendees for dinner.

Friday, March 18th

7:00am – 8:00am
Breakfast

Start the day with your fellow attendees. Enjoy a sit-down breakfast networking and preparing for another informative session from Master Class programming leader Mary Kelly.

8:00am – 11:30am
Programming
Communications, Staffing,
and Improvement!

No other industry has experienced the rate of change or the intensity of change as the medical community. Most people do not like change, and the uncertainty it creates can be exhausting. During this session, we will work on how we effectively manage and implement change, especially when we don’t particularly want to change ourselves.

Programming Leader

Mary C. Kelly, Ph.D.
Commander, U.S. Navy (ret)

CEO, Productive Leaders
Mary specializes in leadership growth that helps organizations improve their profitability and productivity, especially in finance, insurance, real estate, and manufacturing. One of the first female graduates of the Naval Academy, Mary served 25 years on active duty, mostly in Asia, leading multi-cultural teams in nine countries. Her remarkable career of service included working as an intelligence officer, a chief of police, an HR director, and a chief of staff, as well as training more than 40,000 military personnel.

Thank You to Our Event Sponsors

About the Graylyn Estate

The former residence of Mr. and Mrs. Bowman Gray, the estate is an extensive part of North Carolina history. Just minutes from downtown, Graylyn’s vast 55-acre property allows visitors to experience a world away from the bustle of city streets. A perfect combination of a modern, sophisticated conference facility and an enchanting, historic residence, Graylyn is sure to captivate from the moment you arrive.

Registration and Costs

There are only 20 seats available for this year’s Master Class course. Registration is INCLUSIVE of all meals and one night’s accommodation at the Graylyn Estate. The NCMGMA member rate is $799 and the non-member rate is $899.

Questions

If you have any questions about the 2022 Master Class, please contact the NCMGMA offices at info@ncmgm.org.

Save the Date: Productive Practice Leaders Master Class is March 17-18 at the Graylyn Estate

NCMGMA’s Productive Practice Leaders
2022 Master Class

March 17–18 | Graylyn Estate | Winston-Salem, NC

NCMGMA is rolling out a brand-new opportunity for practice administrators, managers, and industry leaders with our Productive Practice Leaders Certification through our 2022 Master Class.

Master Class Take-aways:

  • Leaders’ Blind Spot Assessment.
  • Tools, techniques, and templates you can immediately apply to run a more efficient and effective practice with less stress. These tactics are especially helpful during times of uncertainty.
  • Each participant will receive a hard cover book, Five-Minute Leadership Guide by Mary Kelly
  • 12-month Practice Managers Planning Guide along with 14 of the top 5-minute templates for greater efficiency and effectiveness.
  • NCMGMA Productive Practice Leaders Certificate.

Master Class Program

The NCMGMA Productive Practice Leaders 2022 Master Class is a two-day certification program designed to give healthcare practice leaders an opportunity to leave the stress of the practice behind for a weekend so you can return to the office on Monday with proven tools to be a healthier and more effective leader.  We’ve chosen the Graylyn Estate because of its charm, its beauty and all of the wellness opportunities it affords you during your Master Class experience.  Take time for yourself, your career and your health, and make plans to join us in Winston-Salem in March!

Thursday, March 17th

11:30am – 5:00pm
Lunch & Programming
Leading Medical Practices Through
Crises, Challenges, and Changes

Many healthcare leaders struggle with change because they cannot operate as efficiently and effectively as those who are focused on external factors. This class will work on strategic leadership and put into action tips, tricks, and tools to create the teams and teamwork needed to take your practice to the next level!

6:00pm
Butler Tour & Dinner

Take a stroll through the Manor House with one of the Graylyn Estate butlers. Learn the history of the estate, hear some of its intriguing stories and experience the true meaning of “spared no expense.” Afterwards, join fellow attendees for dinner.

Friday, March 18th

7:00am – 8:00am
Breakfast

Start the day with your fellow attendees. Enjoy a sit-down breakfast networking and preparing for another informative session from Master Class programming leader Mary Kelly.

8:00am – 11:30am
Programming
Communications, Staffing,
and Improvement!

No other industry has experienced the rate of change or the intensity of change as the medical community. Most people do not like change, and the uncertainty it creates can be exhausting. During this session, we will work on how we effectively manage and implement change, especially when we don’t particularly want to change ourselves.

Programming Leader

Mary C. Kelly, Ph.D.
Commander, U.S. Navy (ret) CEO
Productive Leaders

Mary specializes in leadership growth that helps organizations improve their profitability and productivity, especially in finance, insurance, real estate, and manufacturing. One of the first female graduates of the Naval Academy, Mary served 25 years on active duty, mostly in Asia, leading multi-cultural teams in nine countries. Her remarkable career of service included working as an intelligence officer, a chief of police, an HR director, and a chief of staff, as well as training more than 40,000 military personnel.

Thank You to Our Event Sponsors

About the Graylyn Estate

The former residence of Mr. and Mrs. Bowman Gray, the estate is an extensive part of North Carolina history. Just minutes from downtown, Graylyn’s vast 55-acre property allows visitors to experience a world away from the bustle of city streets. A perfect combination of a modern, sophisticated conference facility and an enchanting, historic residence, Graylyn is sure to captivate from the moment you arrive.

Registration and Costs

There are only 20 seats available for this year’s Master Class course. Registration is INCLUSIVE of all meals and one night’s accommodation at the Graylyn Estate. The NCMGMA member rate is $799 and the non-member rate is $899.

Watch your email and the NCMGMA website for more details, including registration, coming soon!

You’re Invited to the Fall Conference Reception Sponsored by Curi and Sentinel Risk Advisors

Make plans to join us for the Fall Conference by September 15th and enjoy discounts on your registration and hotel accommodations.

Employment Practices Liability Trends to Watch in 2021

2021 Alliance sponsor feature article courtesy of the Sentinel Risk Advisors


As an employer, you care about making your workforce feel valued and managing your organization successfully. However, even if you do everything you can to ensure smooth relationships with your staff, employment practices liability (EPL) risks remain. That’s why it’s crucial for your organization to have EPL coverage. Such a policy can offer protection for claims that result from employees alleging various employment-related issues—such as discrimination, harassment and wrongful termination. The policy can be extended to include third-party coverage for claims made by non-employees, patients or vendors who allege an employee engaged in harassment or discrimination.

Apart from securing EPL coverage, it’s important to stay up to date on the latest EPL market trends. In doing so, your organization will have the information needed to respond appropriately and make any necessary coverage adjustments. Here are the EPL trends to watch in 2021:

The COVID-19 Pandemic

The ongoing COVID-19 pandemic has forced many organizations to make serious workplace changes—such as having employees work remotely, adjusting office setups or conducting significant staff layoffs or furloughs. And with these changes, EPL claims followed. Some of the most common, pandemic-related EPL claims include:

  • Allegations that unsafe working conditions or minimal precautionary measures (e.g., poor sanitation practices, a lack of social distancing protocols or inadequate personal protective equipment) contributed to employees getting sick or dying from COVID-19
  • Allegations of retaliation after an objection to unsafe working conditions or workplace exposure to individuals displaying COVID-19 symptoms
  • Allegations of disability discrimination related to remote working (e.g., failing to accommodate remote staff or denying employees the option to work remotely)
  • Allegations related to employee leave concerns (e.g., forcing staff to take leave, retaliating against employees that take leave due to COVID-19 or not allowing staff to take leave due to COVID-19 altogether)
  • Allegations of laying off or furloughing staff without providing proper employment notices
  • Allegations of discrimination related to laying off or furloughing employees

With these trends in mind, it’s crucial to fully document and review any organizational changes created by the COVID-19 pandemic. These changes should be reviewed to ensure they adequately consider the needs of your workforce and are compliant with employment law.

Social Movements

Several social movements have led to an increase in EPL claims in recent years, including the #MeToo movement and the Black Lives Matter movement.

The #MeToo movement—which is an anti-sexual harassment campaign that was originally founded in 2006 and has gained significant social media attention since 2017—largely contributed to a 50% rise in sexual harassment lawsuits against employers over the past few years, according to the U.S. Equal Employment Opportunity Commission (EEOC). This movement emphasizes how important it is for employers to implement effective sexual harassment prevention measures (e.g., a zero-tolerance policy and a sexual harassment awareness training program), reporting methods and response protocols.

The Black Lives Matter movement—which is a racial justice campaign that was originally founded in 2013 and resurged in 2020 in the form of nationwide protests—has the potential to become a driving factor in race-related workplace discrimination and harassment lawsuits. This movement makes it increasingly vital for your organization to take steps to promote diversity, acceptance and inclusion in the workplace, as well as take any accusations or reports of racism seriously.

LGBTQ+ Protections

Although the EEOC had previously released guidance stating that workplace discrimination and harassment based on sexual orientation, gender identity and gender expression violated Title VII of the Civil Rights Act of 1964, the U.S. Supreme Court just recently confirmed in 2020 that Title VII protects gay and transgender employees from such treatment. While this is a relatively new development, the Supreme Court’s decision highlights the need for your organization to ensure all LGBTQ+ employees feel properly supported in the workplace.

Age Discrimination

According to the U.S. Bureau of Labor Statistics, the share of employees over the age of 55 in the labor force is expected to rise to nearly 25% by 2024 (up from 13% in 2001). This demographic shift makes it increasingly important for employers to take steps to minimize the potential for age discrimination issues within the workplace. After all, the Age Discrimination in Employment Act (ADEA) forbids age discrimination against employees and job applicants aged 40 and over.

Despite the ADEA; however, a recent Hiscox study found that 21% of U.S. employees have reported experiencing workplace discrimination based on their age. Such discrimination can lead to poor staff morale, a tarnished organizational reputation and an increase in EPL claims. With this in mind, it’s important to review your organization’s employment practices to ensure you are fostering a workplace culture that rejects ageism.

Wage, Leave and Salary History

As wage and hour laws continue to change across the country, it’s critical that your organization regularly reviews state-specific legislation related to minimum wage, employee classifications (e.g., hourly or salaried), overtime pay, sick leave and other paid time off. A failure to provide your staff with adequate wages or paid leave could lead to various EPL claims.

Employers’ ability to receive their employees’ prior salary history has also become a rising concern. In fact, in some states, recent legislation now prohibits employers from requesting or requiring salary history from a job applicant as a condition of being interviewed, hired or even considered for a position. In light of these changes, it’s best to speak with legal counsel for state-specific employee wage, leave and salary history guidance.

Marijuana Legalization

Following the 2020 election results, medical marijuana is now legal in 36 states and recreational marijuana is now legal in 15 states. As marijuana legalization becomes increasingly commonplace across the country, it’s crucial for your organization to review any state-specific legislation and adjust workplace policies and procedures accordingly.

Specifically, some states have enacted legislation that restricts an employers’ ability to conduct drug tests for marijuana. Further, several state court cases have ruled in favor of the employee in recent employment lawsuits related to marijuana usage. This includes a case in which a disabled employee sued their employer for alleged workplace discrimination due to medical marijuana usage, as well as a case in which an employee sued their employer for alleged wrongful termination due to a positive drug test for marijuana.

That being said, your organization may need to reconsider or revise procedures related to conducting workplace drug tests for marijuana or basing employment decisions on an employee’s marijuana usage, as these practices could potentially contribute to EPL claims. Be sure to consult legal counsel for state-specific compliance guidance on this topic.

We’re Here to Help

You don’t have to respond to this changing risk landscape alone. We’re here to help you navigate these EPL market trends with ease. For additional coverage guidance and solutions, contact Amelia Bernstein, Senior Director of Specialty Lines at Sentinel Risk Advisors.

Amelia Bernstein’s legal background allows her to provide clients with complex needs with specialty lines of coverage. As the Senior Director of Specialty Lines and a Partner in the firm, Amelia oversees a broad range of accounts, including all of Sentinel’s professional, executive and cyber liability insurance clients. She has a proven background of providing clients with risk management solutions they were once told were impossible to achieve.

Cyber Security for Medical Devices and Hospital Networks

2021 Alliance sponsor feature article courtesy of the Sentinel Risk Advisors

Many medical devices contain configurable embedded computer systems that can be vulnerable to cyber-security breaches. In addition, as medical devices are increasingly interconnected via the Internet, hospital networks, other medical devices or smartphones, there is an increased risk of cyber-security breaches, which could affect how a medical device operates.

The Food and Drug Administration (FDA) has recently become aware of cyber-security vulnerabilities and incidents that could directly impact medical devices or hospital network operations, such as the following:

  • Network-connected/configured medical devices infected or disabled by malware.
  • The presence of malware on hospital computers, smartphones and tablets, targeting mobile devices using wireless technology to access patient data, monitoring systems and implanted patient devices.
  • Uncontrolled distribution of passwords, disabled passwords, hard-coded passwords for software intended for privileged device access (e.g., to administrative, technical and maintenance personnel).
  • Failure to provide timely security software updates and patches to medical devices and networks and to address related vulnerabilities in older medical device models (legacy devices).
  • Security vulnerabilities in off-the-shelf software designed to prevent unauthorized device or network access, such as plain-text or no authentication, hard-coded passwords, documented service accounts in service manuals and poor coding/SQL injection.

The FDA has been working closely with other federal agencies and manufacturers to identify, communicate and mitigate vulnerabilities and incidents as they are identified.

FDA Recommendations/Actions

The FDA has a number of recommendations to mitigate the risks that technology may pose to health care organizations.

For all device manufacturers:

Manufacturers are responsible for remaining vigilant about identifying risks and hazards associated with their medical devices, including risks related to cyber security, and are responsible for putting appropriate mitigations in place to address patient safety and ensure proper device performance.

The FDA expects medical device manufacturers to take appropriate steps to limit the opportunities for unauthorized access to medical devices. Specifically, it is recommended that manufacturers review their cyber-security practices and policies to ensure that appropriate safeguards are in place to prevent unauthorized access or modification to their medical devices or compromise the security of the hospital network that may be connected to the device. The extent to which security controls are needed will depend on the medical device, its environment of use, the type and probability of the risks to which it is exposed, and the probable risks to patients from a security breach.

In evaluating your device, consider doing the following:

  • Take steps to limit unauthorized device access to trusted users only, particularly for those devices that are life-sustaining or could be directly connected to hospital networks.
  • Appropriate security controls may include user authentication, such as user ID and password, smartcard, or biometrics; strengthening password protection by avoiding hard-coded passwords and limiting public access to passwords used for technical device access; physical locks; card readers; and guards.
  • Protect individual components from exploitation and develop strategies for active security protection appropriate for the device’s use environment. Such strategies should include timely deployment of routine, validated security patches and methods to restrict software or firmware updates to authenticated code. The FDA typically does not need to review or approve medical device software changes made solely to strengthen cyber security.
  • Use design approaches that maintain a device’s critical functionality, even when security has been compromised, known as “fail-safe modes.”
  • Provide methods for retention and recovery after an incident where security has been compromised.
  • Cyber-security incidents are increasingly likely and manufacturers should consider incident response plans that address the possibility of degraded operation and efficient restoration and recovery.

For health care facilities:

The FDA recommends that you take steps to evaluate your network security and protect your hospital system. In evaluating network security, hospitals and health care facilities should consider doing the following:

  • Restricting unauthorized access to the network and networked medical devices.
  • Making certain that appropriate antivirus software and firewalls are up to date.
  • Monitoring network activity for unauthorized use.
  • Protecting individual network components through routine and periodic evaluation, including updating security patches and disabling all unnecessary ports and services.
  • Contacting the specific device manufacturer if you think you may have a cyber-security problem related to a medical device.
  • If you are unable to determine the manufacturer or cannot contact the manufacturer, the FDA may be able to assist in vulnerability reporting and resolution.
  • Developing and evaluating strategies to maintain critical functionality during adverse conditions

Reporting Problems to the FDA

Prompt reporting of adverse events can help the FDA identify and better understand the risks associated with medical devices. If you suspect that a cyber-security event has impacted the performance of a medical device or has impacted a hospital network system, file a voluntary report through MedWatch, the FDA Safety Information and Adverse Event Reporting program.

Health care personnel employed by facilities that are subject to the FDA’s user facility reporting requirements should follow the reporting procedures established by their facilities. Device manufacturers must comply with the Medical Device Reporting (MDR) regulations.

For guidance on how to keep your healthcare facility safe and secure from cyber threats, contact Amelia Bernstein, Senior Director of Specialty Lines at Sentinel Risk Advisors.

Amelia Bernstein’s legal background allows her to provide clients with complex needs with specialty lines of coverage. As the Senior Director of Specialty Lines and a Partner in the firm, Amelia oversees a broad range of client accounts, including all of Sentinel’s professional, executive and cyber liability insurance clients. She has a proven background of providing clients with risk management solutions they were once told were impossible to achieve.

September 17th NCMGMA-NCMSF Webinar: Safeguarding Data

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September NCMGMA-NCMSF Webinar
Cyber Security: Safeguarding Data

September 17, 2019 | 12:00 PM – 1:00 PM

Program

Presented by the North Carolina Medical Society Foundation, in cooperation with the North Carolina Medical Group Management Association, this Lunch & Learn webinar will address cyber security, examining potential risks and vulnerabilities, and discussing how you can help prevent a cyber event.

Speakers

BernsteinAmelia Hayes Bernstein, JD
Senior Director of Security Line, Partner
Sentinel Risk Advisors

In her legal practice prior to joining Sentinel, Amelia handled client litigation and navigated complex class action lawsuits. Amelia leverages her background of negotiating complicated matters by working with her risk management clients throughout the entire policy selection and placement process – from information gathering to marketing and negotiation, and finally the proposal – to provide clients with the best protection for their needs.

As a client executive and partner, Amelia oversees a broad range of client accounts, including all of Sentinel’s professional, executive and cyber liability insurance clients. She has a proven background of providing clients with risk management solutions they were once told were impossible to achieve.

VorholtDana Vorholt, ARM
Director of Risk Management
Sentinel Risk Advisors

As Director of Risk Management, Dana Vorholt is widely known and well respected in the loss control arena. He provides workplace and occupational safety guidance and training, and assures compliance standards are met for businesses with a diverse set of operational risk portfolios.

Dana got his start in risk management working for a national carrier in 2005. He honed his skills for the next decade, exceling at key risk management roles on national accounts. His career took him from the Southeast, to San Diego, and finally, back to Charlotte, NC. He joined Sentinel in May 2017, drawn by the firm’s expansion to Charlotte and the opportunity to round out Sentinel’s Risk Performance Group team with his creative and strategic approach to risk control.

Dana earned his Master’s degree in Safety and Environmental Management from West Virginia University, and is an accredited Associate of Risk Management.

Registration

This webinar is complimentary but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society offices at ncmsfoundation@ncmedsoc.org.