NCMGMA News is an official news resource of the North Carolina Medical Group Management Association (NCMGMA).
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Strengthening the Provider-Payer Partnership from Onboarding to the Point of Care
Thank you to everyone who participated in our Lunch & Learn Webinar on August 16th. BCBSNC discussed how they are reimagining its partnership with the provider community through multiple initiatives that redesign the onboarding process to improve the provider experience and “meet care teams where they are” with actionable data, technology tools, and hands-on support to impact care outcomes. At the button below, you will find a link to the webinar video recording.
BCBSNC is reimagining its partnership with the provider community through multiple initiatives that redesign the onboarding process to improve the provider experience and “meet care teams where they are” with actionable data, technology tools, and hands-on support to impact care outcomes.
In this 60-minute webinar, you’ll learn:
How BCBSNC is redesigning the provider onboarding experience through its new Provider Partnerships Program
A care transitions collaborative initiative focused on improving care transitions through ADTs, technology, and education/learning support at no cost to the provider
Quick steps for maximizing efficiency in BCBSNC provider onboarding program including key process steps, common bottlenecks, timelines, and how to maintain provider status
Recent legislative updates impacting providers
Our Presenters
Lynda McMillin Director of BCBSNC Provider Data Management
Carrie Spunar Principal Strategic Advisor, Provider Data Management
Danny Zajac Sr. Business Systems Analyst, Provider Data Management
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
BCBSNC is reimagining its partnership with the provider community through multiple initiatives that redesign the onboarding process to improve the provider experience and “meet care teams where they are” with actionable data, technology tools, and hands-on support to impact care outcomes.
In this 60-minute webinar, you’ll learn:
How BCBSNC is redesigning the provider onboarding experience through its new Provider Partnerships Program
A care transitions collaborative initiative focused on improving care transitions through ADTs, technology, and education/learning support at no cost to the provider
Quick steps for maximizing efficiency in BCBSNC provider onboarding program including key process steps, common bottlenecks, timelines, and how to maintain provider status
Recent legislative updates impacting providers
Our Presenters
Lynda McMillin Director of BCBSNC Provider Data Management
Carrie Spunar Principal Strategic Advisor, Provider Data Management
Danny Zajac Sr. Business Systems Analyst, Provider Data Management
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.
In this 60-minute, interactive panel webinar, you’ll learn:
How to build a culture of customer service within your organization through a common language shared between administration and staff.
Techniques you and your staff can use to recognize opportunities for an improved patient experience.
How objective data regarding the patient experience can be used to create better experiences for future patients.
Webinar Panelists
Ron Chorzewski Chief Executive Officer Midlands Orthopaedics & Neurosurgery With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.
Bradley Scheel Experienced Healthcare Leader With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.
Melissa Kale Practice Administrator Catawba Pediatric Associates Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.
Moderator Marc Kleinman Vice President of Sales rater8 Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.
In this 60-minute, interactive panel webinar, you’ll learn:
How to build a culture of customer service within your organization through a common language shared between administration and staff.
Techniques you and your staff can use to recognize opportunities for an improved patient experience.
How objective data regarding the patient experience can be used to create better experiences for future patients.
Webinar Panelists
Ron Chorzewski Chief Executive Officer Midlands Orthopaedics & Neurosurgery With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.
Bradley Scheel Experienced Healthcare Leader With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.
Melissa Kale Practice Administrator Catawba Pediatric Associates Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.
Moderator Marc Kleinman Vice President of Sales rater8 Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
February Lunch & Learn Webinar Tired of Turnover: Engaging Your Workforce Today
On February 17th NCMGMA and NCMS members heard from Founder and CEO of Matchwell, Robert Crowe, and Matchwell’s Director of Clinical and Quality, Bree Becker, MSN, FNP-C, RNC-MNN. This session focused on healthcare staffing trends and participants heard new strategies to engage with employees, making retention a byproduct for your practice.
Thank you to Matchwell and to all of our webinar participants.
Use the blue button links below to access the webinar recording and handouts.
Tuesday, November 16, 2021 | 12:00 PM – 1:00 PM EST | Zoom
Join us as we hear from attorney Dave Horne from Smith Anderson, who will provide a year-end Legislative Update. Tune in to learn about what happened this year and what we’re anticipating for 2022!
Speaker
Dave Horne, JD Attorney, Smith Anderson Dave Horne was recently named “Lawyer of the Year” for Raleigh Government Relations by Best Lawyers®. He manages the Government Relations practice at Smith Anderson and leads a team of professionals in the firm’s Corporate Relocation and Expansion practice.
Dave has spent nearly 30 years representing private interests – including many non-profit associations, medical groups and businesses – before the North Carolina General Assembly and other state and federal government entities. For more than a decade, he has rated in the top twenty of more than 700 lobbyists registered in the State by an independent survey of his peers, the press, and legislators, conducted by the North Carolina Center for Public Policy Research Inc.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
Presented by the North Carolina Medical Society Foundation in cooperation with the North Carolina Medical Group Management Association, we are trying something new this month with an open forum, virtual roundtable to address a few of the key areas challenging practices across the state:
Workforce recruiting and retention
Medicaid Transformation
Prior Authorizations
This roundtable is an opportunity for providers and administrators to network, share challenges, best practices, and help guide advocacy efforts at all levels. Please share your concerns, questions, and any other hot topic suggestions when you register here.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.
August Lunch & Learn Webinar Second-Order Threats: Preparing for the Downstream Effects & Risks of COVID-19
Thursday, August 26, 2021 | 12:00 PM – 1:00 PM EDT | Zoom Sponsored by Curi
The devastating consequences of the COVID-19 pandemic have no doubt left a lasting impact on the world as COVID-related deaths continue to climb with each day. However, while deaths and hospitalizations continue to be the most notable immediate effect of the pandemic, second-order impacts – i.e., situational health consequences resulting from pandemic-era restrictions – are also plaguing individuals around the world, both worsening many health conditions and creating new ones. Even as medical professionals continue to handle COVID-19 infections, it’s important to also begin preparing to mitigate the downstream effects of the global crisis while taking the necessary steps to ensure the continued success of their practices.
Webinar Speaker
Donna H. Nicholson, MBA, BSN, RN, CPCO Senior Vice President, Risk Management, Curi A Registered Nurse and Certified Professional Compliance Officer, Donna Nicholson brings more than thirty years of experience working with medical practices and healthcare systems to her work as Curi’s Senior Vice President of Risk Management.
Donna’s expertise resides in risk management, compliance program design and implementation, E&M coding, operational management, strategic and business planning, and quality improvement program design and implementation. She has trained more than a thousand physicians and staff on risk management, compliance, coding, and regulatory issues. Donna received her Master’s Degree in Business Administration from Pfeiffer University and her Bachelor’s Degree in Nursing from The University of North Carolina at Charlotte.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions, please contact the NCMGMA offices at info@ncmgm.org.
August Lunch & Learn Webinar Second-Order Threats: Preparing for the Downstream Effects & Risks of COVID-19
Thursday, August 26, 2021 | 12:00 PM – 1:00 PM EDT | Zoom Sponsored by Curi
The devastating consequences of the COVID-19 pandemic have no doubt left a lasting impact on the world as COVID-related deaths continue to climb with each day. However, while deaths and hospitalizations continue to be the most notable immediate effect of the pandemic, second-order impacts – i.e., situational health consequences resulting from pandemic-era restrictions – are also plaguing individuals around the world, both worsening many health conditions and creating new ones. Even as medical professionals continue to handle COVID-19 infections, it’s important to also begin preparing to mitigate the downstream effects of the global crisis while taking the necessary steps to ensure the continued success of their practices.
Webinar Speaker
Donna H. Nicholson, MBA, BSN, RN, CPCO Senior Vice President, Risk Management, Curi A Registered Nurse and Certified Professional Compliance Officer, Donna Nicholson brings more than thirty years of experience working with medical practices and healthcare systems to her work as Curi’s Senior Vice President of Risk Management.
Donna’s expertise resides in risk management, compliance program design and implementation, E&M coding, operational management, strategic and business planning, and quality improvement program design and implementation. She has trained more than a thousand physicians and staff on risk management, compliance, coding, and regulatory issues. Donna received her Master’s Degree in Business Administration from Pfeiffer University and her Bachelor’s Degree in Nursing from The University of North Carolina at Charlotte.
Registration
This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.
Questions
For questions, please contact the NCMGMA offices at info@ncmgm.org.
North Carolina Medical Group Management Association Blog 