Meet the Expert at the Fall Conference


Meet the Expert at the Fall Conference
Sponsored by Medical Mutual


Dee Brown

Our Fall Conference “Meet the Expert” event is sponsored by Medical Mutual and open to all NCMGMA conference attendees! Sign up and reserve a spot today for confidential HR guidance.

Our “Meet the Expert” Dee Brown is the HR Advisor for the HR Experts program and will be at the conference to provide immediate, one-on-one answers to your HR questions. From basic regulatory matters to practical solutions for complex problems.

Dee can assist you with any HR issue including:

  • Wage & Hour
  • Terminations
  • EEO / Discrimination
  • Harassment
  • Pay Practices
  • Policies / Employee Handbook
  • Employee Relations
  • Supervisory Practices
  • Performance Management
  • Talent Management
  • Talent Acquisition
  • Workplace / Culture
  • HR Structure
  • Leadership Development

This special opportunity is open to all registrants, regardless of their malpractice affiliation. To sign up please email Melissa Klingberg at

Thursday Keynote Presentations

berrett300aBritt Berrett, PhD, FACHE
Program Director / Clinical Faculty
Univ. of Texas Dallas Jindal School of Management
SESSION: Patients Come Second: Leading Change
by Changing Parts I and II

Britt Berrett currently serves as the Program Director of Healthcare Management in the Jindal School of Management at the University of Texas at Dallas. His depth and breadth of professional and academic experience provides a tremendous foundation in the preparation for the next generation of healthcare leaders.

He is an Executive Coach with MEDI and has more than 25 years of experience as a hospital president and CEO. In 2013, Dr. Berrett co-authored a New York Times Best Selling book on leadership in healthcare entitled, “Patients Come Second – Leading Change by Changing How You Lead.”

cohen300aMandy Cohen, MD, MPH
NC Dept. of Health and Human Services
SESSION: An In-depth Interview with Dr. Mandy Cohen
by Matt Hanis of the Business of Healthcare

Since being appointed as Secretary of the N.C. Department of Health and Human Services in January 2017, Mandy Cohen, MD, MPH, and her team have worked tirelessly to improve the health safety and well-being of North Carolinians. DHHS is a cabinet-level agency with approximately 16,000 employees and an annual budget of $20 billion. Among her top priorities are combating the opioid crisis, building a strong, efficient Medicaid program, and improving early childhood education.

A graduate of Cornell University, she received her medical degree from Yale School of Medicine, a Master’s in Public Health from the Harvard School of Public Health and trained in Internal Medicine at Massachusetts General Hospital.

hanis300aMatthew Hanis
Executive Producer and Host
Business of Healthcare
SESSION: An In-depth Interview with Dr. Mandy Cohen
by Matthew Hanis of the Business of Healthcare

Matthew Hanis is the Business of Healthcare Executive Producer and Host. He helps a wide range of healthcare organizations commercialize new solutions. Hanis has held executive leadership roles with Mercy, a St. Louis Based $5 billion health system, Advanced Practice Strategies, an Ascension Ventures portfolio company, and the Healthcare Business of Thomson Reuters, now Truven Health Analytics.


Registration is open for the 2018 Fall Conference in Charleston so sign up today. Click on the links below to access our online and print registration forms. For complete details on registration costs, follow this link. Early registration discounts end September 24th.


All events for the Annual Conference are scheduled at the Marriott Charleston located at 170 Lockwood Blvd. in Charleston, SC. We are pleased to offer our attendees the discounted group rate is $174 per night (plus 14% tax + $2.24 destination fee). Hotel reservations can be made online by clicking here.

About the Marriott
Experience true southern hospitality and modern accommodations at its finest at the Charleston Marriott. Our location overlooking the Ashley River, offers easy access to beautiful downtown historic Charleston, the old city market, local area beaches, The Citadel, and of course, great dining and entertainment. Our downtown Charleston hotel offers luxurious hotel amenities including high-speed wireless internet, shuttle service to the historic district, state of the art business and fitness centers.

Practice of the Year Award
Submit Your Nomination Today

First Citizens Bank LogoThe North Carolina Medical Group Management Association (NCMGMA) is proud to partner with First Citizens Bank to present the 6th Annual Practice of the Year Award, to be presented on the evening of Thursday, October 18th at the NCMGMA Fall Conference in Charleston.

About the Award
This award recognizes a medical group practice that has made a significant contribution to their community, patients and/or staff through volunteer work, indigent clinics, fundraisers, staff wellness programs, community clean ups, community screenings and education (internal & external), etc.

Submit Your Nomination Today
Follow this link for complete Practice of the Year award nominations information, including the award nominations form. The deadline to submit nominations is Friday, August 31st.


Follow the links above for more information and for registration. If you have any questions, please contact the NCMGMA offices at

Human Resources for the Small Practice: An Overview of Common Challenges and How to Address Them

By Dee Brown, HR Advisor, HR|Experts

2018 NCMGMA Alliance feature article courtesy of Medical Mutual

Most small businesses, including small medical practices, assign human resources responsibilities to a cross-functional manager or to a single, in-house HR administrator. In either scenario, a single person generally has to focus on tactical HR-related tasks, such as payroll and benefits, time tracking, employee complaints, disciplinary action, hiring, and promotions. As a result, there’s little to no time for more strategic HR initiatives, and a lack of time and resources can also translate to costly HR-related mistakes.

Here are some of the most important HR tactics that smaller practices should be sure to follow:

  1. Hire the Right People for the Job: There are no shortcuts when it comes to hiring the right people. Regardless of the reasons, hiring the wrong person can be costly. Not only may the individual not be qualified for the job, but they will eventually need to be replaced, which creates another expense. In addition, smaller practices cannot afford to have any “seats” occupied by poor performers.
  2. Create Clear Job Descriptions: Taking time to create clear job descriptions is important for attracting the right people for the organization. Job descriptions should include the skills, training, and education that an ideal candidate should possess, and practices should only accept interviews with candidates that meet those basic requirements. Sound job descriptions also help to protect the organization from possible legal implications.
  3. Address and Document Performance Issues: Because small employers do not always have formal performance management processes in place, there’s a tendency to “work around” performance issues. Practices should never ignore concerns around employee performance. Instead, they should utilize performance improvement plans (PIPs) for anyone underperforming, so that employee knows how to improve and understands the consequences for not doing so. By having all of the issues in writing, practices can also back up their decision if they ever need to terminate that employee due to his or her performance.
  4. Gain an Understanding of Basic Employment Laws: There are numerous HR management laws that many small business leaders simply are not aware of, or don’t have time to review in detail. However, ignoring these laws could be detrimental to a practice. HR|Experts can provide information and guidance on a variety of laws, including those related to discrimination, overtime and minimum wage requirement (FLSA), family leave (FMLA), disability (ADA), immigration, and more.
  5. Classify Employees Correctly: It is important to know the difference between contract workers, full-time employees, and part-time employees. Some small practices will classify employees as “contract workers” to save money or to appease the worker. However, the U.S. Department of Labor has strict guidelines on different types of employees, as does the Internal Revenue Service. The duties and pay of the employee determines whether or not they are an actual employee or not.
  6. Develop Staff: Another critical mistake is allowing employees to fend for themselves when it comes to professional development. Leaders at smaller practices sometimes believe that because there’s limited upward mobility, they just need to keep people “happy” in their current role. The truth is that employees want to feel as though they are learning and growing. Once that stops, team members tend to become stagnant and disengaged. To combat those feelings, HR leaders should invest in developing staff and consider creative ways to inject new challenges into employee roles.

For more information on this topic, including more ideas for addressing common challenges and enhancing the strategic capabilities of HR, Medical Mutual members may listen to our webinar on HR for the Small Business, or contact Dee Brown at or 919-431-6096.