In Memorial: Cheryl Burleson-Davis

It is with great sadness we announce the loss of Cheryl Burleson-Davis, a long standing NCMGMA member, who passed away October 20th after her battle with cancer. Cheryl also volunteered her time with NCMGMA as a dedicated committee member of both the conference and affiliate development committees. Her friendship will be sorely missed by many. We ask that you please keep Cheryl’s family in your thoughts.

A memorial service in honor of Cheryl will be held Saturday, November 6th at 2:00 PM at Sharon Presbyterian Church in Charlotte. Click here to view the obituary for Cheryl.

Charlotte Regional Education Day Wrap-up

Thank you to everyone who came out last Thursday to the Harris Conference Center for our Charlotte Regional Education Day. Attendees and exhibitors participated in essential and timely educational and networking sessions.

Jonathan Frisk presents “Workplace Violence: Supervisors and Staff Response to an Active Shooter”

The day’s sessions included active shooter training provided by Jonathan Frisk of the Charlotte Mecklenburg Police Department (CMPD), expert advice on maximizing employee engagement and performance by the Leadership Therapist Scott Carbonara, and enhanced patient recruitment strategies by Stephen Fogg of Fogg Media. According to attendee Barbara Mabe, CMA, AAMA, of A Woman’s View, “It was one of the best conferences I have been to in a long time!”

(L-R): 2019-20 NCMGMA President Steve Parker presents an award of appreciation to 2018-19 NCMGMA President Jane Lutz

NCMGMA held our annual business meeting where we elected our 2019-20 Board of Directors and Jane Lutz, 2018-19 NCMGMA president passed the gavel to incoming president Steve Parker of Curi – a Medical Mutual Co. NCMGMA accomplished much under Jane’s leadership. We thank her for her dedication and service, and we look forward to the new year under Steve’s capable direction. Click here to read Jane’s recent, and final “Message from the President:” it includes some exciting news!

Charlotte Regional Education Day exhibit hall

The Charlotte Regional Education day also featured a packed exhibit hall filled with Partner-Level and above Alliance sponsors, displaying top-notch healthcare products and services. Our sponsors are our essential partners for organization success, and we thank them for joining us and adding increased value to the day’s healthcare industry offerings.

Grand Prize winner Shaun Funderburk

Congratulations to Shaun Funderburk who won our $100 grand prize!

Thank you again, to everyone who came out and supported this event. The goal of the Charlotte Regional Education Day was to provide continuing education in our member’s backyards, and by the strong attendance the event received, and the quality of the survey results we received back, we were successful in achieving our goal.

A big thank you also goes to our event sponsors: our keynote and tote bag sponsor was MagMutual, and our neckwallet sponsor was Curi – a Medical Mutual Co.

Click here for complete event photos.

If you missed the Charlotte event, you still have a chance to get in on this vital healthcare event. Our Durham Regional Education Day is scheduled for November 1st at the JB Duke Hotel in Durham and it offers the same courses provide at the Charlotte event. Spaces are still available and a few exhibit spots remain.  For complete information, click here.

Thank you, again, and we’ll see you in Durham next month!

Charlotte Regional Education Day: Know Before You Go

Thank you for registering as an attendee for our NCMGMA Regional Education Day at Charlotte. We are looking forward to seeing you Thursday, September 26th, 2019 at the Harris Conference Center located at 3216 CPCC Harris Campus Drive, Charlotte, NC 28608.

• Charlotte Regional Education Day Attendee Flyer (PDF)

NEW Agenda

Time	Event
8:30 am – 9:00 am	Registration
9:00 am – 10:15 am	General Session I Workplace Violence: Supervisors and Staff Response to an Active Shooter Presented by Lt. Michael Huber, CMPD Workplace violence can happen at any time. Now is the time to train yourself and your staff on how to respond to an active shooter. Join us as we cover safety knowledge, preventative measures, action plan development, and response training for your supervisors and staff.
10:15 am – 10:45 am	Break with Exhibitors
10:45 am – 11:30 am	General Session II Workplace Violence: Supervisors and Staff Response to an Active Shooter Presented by Lt. Michael Huber,, CMPD
11:30 am – 11:45 am	NCMGMA Annual Business Meeting Presented by Jane Lutz, Charlotte Radiology and NCMGMA President
11:45 am – 1:00 pm	Lunch with Exhibitors
12:45 pm	Exhibitor Prize Giveaway
1:00 pm – 2:00 pm	Exhibitor Table Breakdown
1:00 pm – 2:15 pm	General Session III Igniting Engagement: How to Get PSST in Times of Change Presented by Scott Carbonara, The Leadership Therapist The only unchanging part of healthcare today is the relentless, ongoing pace of change. Your true competitive advantage in a dynamically changing environment is a team of engaged employees, whose loyalty becomes contagious to patients and their families. It’s time to Get PSST, that is, it’s time to get Personal, Strengths-based, Social, and Targeted with each employee to maximize engagement and performance! Learn how to inspire your team to want to give their best, through the practical and often fun principles in Scott’s book A Manager’s Guide to Employee Engagement. Learn ways to tap into employees’ personal strengths Discover how to position people into their areas of strength for maximum clinical performance Become equipped with tools for getting targeted with employees’ passions and interests
2:15 pm – 3:30 pm	General Session IV Digital Storytelling: Sharing Your Story to Recruit New Patients Online Presented by Stephen Fogg, Fogg Media Join Stephen Fogg, the Healthcare Chief Marketing Officer of Fogg Media, as he presents “Digital Storytelling”. Stephen will share how physician practices can recruit new patients online by sharing their story and standing out in a crowded landscape! By the end of the session, participants will understand how to define their target audience, craft a message that resonates with said audience and how to reach them in a cost-effective way to increase overall engagement and recruit new patients online.

Complimentary Wi-Fi

Complimentary Wi-Fi is available at the Harris Conference Center. For access, please use the following credentials: Network: HCC and Password: hccguest.

NCMGMA Meeting FAQs

• ACMPE Credits
  The Charlotte Regional Education Day is worth 4.75 hours of CEU. Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please, self-submit for these organizations. For ACMPE credit, please contact MGMA at www.mgma.com/certification
• Attire
  The attire for this meeting is business casual. Hotels and conference centers are notorious for being cold one minute and stuffy the next, so we recommend dressing in layers for your comfort.
• BINGO Card Rules and Information
  Visit each exhibit booth and have one of the exhibitors initial your card next to their company name. Once your card is completed, print your name, sign your card, and place it in the bingo card dropbox. Note: You must have 75 percent of your card signed in order to be eligible. Drawings will be held at 12:45pm in the exhibitor hall and you must be present to win. Click here to view BINGO card.
• Location and Directions
  The Charlotte Regional Education Day will take place at the Harris Conference Center, located at 3216 CPCC Harris Campus Drive, Charlotte, NC 28208. For a map and directions, please follow this link.
• NCMGMA Suit-Casing Policy
  Any individual who is observed to be soliciting business in the aisles or other public spaces, in another company’s booth, or in violation of any portion of the Exhibition Policy, will be asked to leave immediately. Suit-casing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite; a restaurant, club, or any other public place of assembly. For the purposes of this policy, suit-casing violations may occur at venues other than the exhibition floor and at other events. NCMGMA must be informed of any hospitality suites and expressed consent must be received prior to the event.

Questions

If you have any questions or need additional information, please contact the NCMGMA offices at info@ncmgm.org.

Become a Master Communicator at One of our Regional Education Day Events

Join Scott Carbonara, The Leadership Therapist, in Charlotte on September 26th and Durham on November 1st, as leaders explore their biggest “pet peeves” and communication obstacles at work, and learn 10 practical and applicable tips for strategic communication.

By the end of the session, participants will learn how to engage with a company’s greatest asset: its people.

Browse this email for complete Regional Education Day event information. Registration is open so pick the session that best fits your location and schedule and sign up today!

Sessions and Speakers

Workplace Violence: Supervisors and Staff Response to an Active Shooter
Lt. Michael Huber, Charlotte-Mecklenburg Police Department (CMPD)
Charlotte Session
Workplace violence can happen at any time. Now is the time to train yourself and your staff on how to respond to an active shooter. Join us as we cover safety knowledge, preventative measures, action plan development, and response training for your supervisors and staff.

Workplace Violence: Supervisors and Staff Response to an Active Shooter
Cpt. Terry Hairston, Defend and Protect, Inc.
Durham Session
Workplace violence can happen at any time. Now is the time to train yourself and your staff on how to respond to an active shooter. Join us as we cover safety knowledge, preventative measures, action plan development, and response training for your supervisors and staff.

Becoming a Master Communicator
Scott Carbonara, The Leadership Therapist
Charlotte and Durham Session
Leaders will explore their biggest communication obstacles at work and learn 10 practical, and immediately applicable, tips that range from tactical to strategic communication. By the end of the session, participants will be able to understand and implement: the big 3 “I’s” of why people communicate (Inform, Influence, Inspire); the dos and don’ts of email etiquette; maximizing verbal and cross-cultural communication; and understanding the “stickiness” and audience retention of communication

Digital Patient Acquisition
Stephen Fogg, Fogg Media
Charlotte and Durham Session
Physician practices are becoming more proactive in recruiting new patients. What is “state of the art” in acquiring new patients via search engine optimization, social media, paid search, and other means? How can practices increase patient engagement and mobilize them to tell their friends about a delightful experience? Healthcare marketing expert Stephen Fogg shares his experiences helping physician practices acquire new patients and the metrics he uses to track those results.

Regional Education Day Exhibitors

Here’s your chance to get one-on-one time with some of the healthcare industry’s leading product and service providers. With the smaller scale of the Regional Education Day format, you’re sure to get the personal attention you need to get all of your important questions answered.

Curi – a Medical Mutual Co.
Emtiro Health
First Citizens Bank*
HitsTech
LabCorp
MagMutual
MSOC Health
NCHA Strategic Partners
zone Waste Solutions
Prince Parker & Associates
RingCentral, Inc.
SCS – An A/R Management Firm
Stanley Benefit Services
SunTrust Bank
UnitedHealthcare

*Exhibiting at the Charlotte Regional Education Day only.

Attendee Registration

The cost to register is $125 for members, $150 for non-members and $50 for students. Additional staff can attend at a 10% discount per attendee. Follow the link below for online registration.

• Charlotte Regional Education Day Online Registration
• Durham Regional Education Day Online Registration

Questions

Follow the links above for more information and for registration. If you have any questions or need additional information, please contact the NCMGMA offices at info@ncmgm.org.

Join us for Regional Education Days in Charlotte and Durham

Join us for Regional Education Days in Charlotte on September 26th and Durham on November 1st. Attend the event that best fits your location and schedule. Both dates offer the same program and content:

• Two hours of active shooter training
• Instruction on developing effective leadership communication
• Proven tips on building relationships and attracting patients.

Registration is open so pick the session that best fits your location and schedule and sign up today!

Sessions and Speakers

Workplace Violence: Supervisors and Staff Response to an Active Shooter
Lt. Michael Huber, Charlotte-Mecklenburg Police Department (CMPD)
Charlotte Session
Workplace violence can happen at any time. Now is the time to train yourself and your staff on how to respond to an active shooter. Join us as we cover safety knowledge, preventative measures, action plan development, and response training for your supervisors and staff.

Workplace Violence: Supervisors and Staff Response to an Active Shooter
Cpt. Terry Hairston, Defend and Protect, Inc.
Durham Session
Workplace violence can happen at any time. Now is the time to train yourself and your staff on how to respond to an active shooter. Join us as we cover safety knowledge, preventative measures, action plan development, and response training for your supervisors and staff.

Becoming a Master Communicator
Scott Carbonara, The Leadership Therapist
Charlotte and Durham Session
Leaders will explore their biggest communication obstacles at work and learn 10 practical, and immediately applicable, tips that range from tactical to strategic communication. By the end of the session, participants will be able to understand and implement: the big 3 “I’s” of why people communicate (Inform, Influence, Inspire); the dos and don’ts of email etiquette; maximizing verbal and cross-cultural communication; and understanding the “stickiness” and audience retention of communication

Digital Patient Acquisition
Stephen Fogg, Fogg Media
Charlotte and Durham Session
Physician practices are becoming more proactive in recruiting new patients. What is “state of the art” in acquiring new patients via search engine optimization, social media, paid search, and other means? How can practices increase patient engagement and mobilize them to tell their friends about a delightful experience? Healthcare marketing expert Stephen Fogg shares his experiences helping physician practices acquire new patients and the metrics he uses to track those results.

Regional Education Day Exhibitors

Here’s your chance to get one-on-one time with some of the healthcare industry’s leading product and service providers. With the smaller scale of the Regional Education Day format, you’re sure to get the personal attention you need to get all of your important questions answered.

Curi – a Medical Mutual Co.
Emtiro Health
First Citizens Bank*
HitsTech
LabCorp
MagMutual
MSOC Health
NCHA Strategic Partners
zone Waste Solutions
Prince Parker & Associates
RingCentral, Inc.
SCS – An A/R Management Firm
Stanley Benefit Services
SunTrust Bank
UnitedHealthcare

*Exhibiting at the Charlotte Regional Education Day only.

Attendee Registration

The cost to register is $125 for members, $150 for non-members and $50 for students. Additional staff can attend at a 10% discount per attendee. Follow the link below for online registration.

• Charlotte Regional Education Day Online Registration
• Durham Regional Education Day Online Registration

Questions

Follow the links above for more information and for registration. If you have any questions or need additional information, please contact the NCMGMA offices at info@ncmgm.org.

Blue Cross Blue Shield of North Carolina Product Changes and FYIs

The NCMGMA BCBS Committee would like to draw your attention to recent changes, and likely more change in the future, to certain BCBS products. The links noted will provide more detail and the committee suggests you keep a close watch on http://www.bcbsnc.com.

State Health Plan Changes

• North Carolina State Health Plan Board of Trustees voted to end the provider designation program at the end of 2018
  • Between 10/1/18 and 12/31/18, SHP members will no longer see two designations: one for the current year and one for the next year on the Provider Directory, they will only see the current year’s designation.
  • Effective 1/1/19, there will not be any Provider Specialty or Facility Designations on the Provider Directory

   

• More information should come out this Fall regarding potential plan changes. To stay informed, check The Board of Trustees meeting materials page for full details: https://www.shpnc.org/about-us/board-trustees-meeting-materials
• Blue Cross and Blue Shield will send out notifications regarding any fee schedule, reimbursement, or contract changes per the State’s requirements after the Board approves any changes to the plan

Blue Local Changes

• Triangle market – Blue Local product eliminated for 2019. Members will be moved to Blue Value unless they opt for a different plan
• Charlotte market – a Blue Local product remains for 2019

Blue Value Changes

• Triangle market – UNC Health Alliance will be the exclusive in-network provider for Blue Cross ACA (Blue Value) plans in the Triangle in 2019

Question: What if my practice is in network for Blue Value, but NOT for UNC Health Alliance?

Answer from BCBS: We are not removing any providers from Blue Value in the Triangle. For 2019, Blue Value non-UNC Health Alliance providers can continue to see ACA members in the Triangle. Providers can always check their participation status by reviewing their current BCBSNC participation agreements or calling their local Provider Relations consultant.

https://www.bluecrossnc.com/sites/default/files/document/attachment/providers/public/pdfs/news-and-information/news/2019%20ACA%20Rate%20Release_FINAL.pdf

UNC Health Alliance: https://www.unchealthcare.org/health-alliance/for-providers/

As the NCMGMA BCBS Committee is made aware of changes we will keep you informed.

Practice of the Year Award Nominations Deadline Extended to March 22nd

Practice of the Year Award
Nomination deadline extended to March 22nd

NCMGMA is proud to partner with First Citizens Bank to present the Annual Practice of the Year Award, to be presented on the evening of Monday, May 8th during the NCMGMA Annual Conference in Charlotte. This award recognizes a medical group practice that has made a significant contribution to their community, patients and/or staff through volunteer work, indigent clinics, fundraisers, staff wellness programs, community clean ups, community screenings, and education (internal & external).

To submit your entry form, please fill out this nomination form and submit back to the NCMGMA offices. All nominations for this award are due by 5pm on Wednesday, March 15th.

For complete information on the 2017 NCMGMA Annual Conference, please visit the NCMGMA website at http://www.ncmgm.org/annual-conference-attendee-information.

Questions
Inf you have any questions about the Practice of the Year Award or the Spring Conference, please contact the NCMGMA offices at info@ncmgm.org or at 800-753-MGMA (6462).