June 21st NCMGMA-NCMSF Webinar: Medical Practice Customer Service Strategies

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Tuesday, June 21, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.

In this 60-minute, interactive panel webinar, you’ll learn:

• How to build a culture of customer service within your organization through a common language shared between administration and staff.
• Techniques you and your staff can use to recognize opportunities for an improved patient experience.
• How objective data regarding the patient experience can be used to create better experiences for future patients.

Webinar Panelists

Ron Chorzewski
Chief Executive Officer
Midlands Orthopaedics & Neurosurgery
With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.

Bradley Scheel
Experienced Healthcare Leader
With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.

Melissa Kale
Practice Administrator
Catawba Pediatric Associates
Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.

Moderator
Marc Kleinman
Vice President of Sales
rater8
Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Click here to register online

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

No Surprises Act Webinar Presentation Available

Thank you to everyone who joined us on Tuesday, April 19th for our NCMGMA-NCMSF Lunch & Learn webinar, “Physician Compliance with the No Surprises Act,” lead by attorney Joy Hord from Parker Poe. Joy presented and discussed the provisions of the No Surprises Act that are impacting practices.

The presentation slides from the event are now available (PDF). Click on the button link below to access the slides document.

April 19th Webinar Presentation

Thank you to Joy Hord and the NC Medical Society Foundation for their partnership with the April 19th webinar. Watch the NCMGMA website for more Lunch & Learn webinars coming soon!

No Surprises Act Webinar is Next Week: Tuesday, April 19th at Noon

NCMGMA-NCMSF April 19th Lunch & Learn Webinar
Physician Compliance with the No Surprises Act
for Medical Billing

Tuesday, April 19, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join us as we hear from attorney Joy Hord from Parker Poe, who will present and discuss the provisions of the No Surprises Act that are impacting practices, including:

• (i) what actions physician groups must take now in order to comply with the No Surprises Act, including provisions applicable to all physicians and physician groups (regardless of whether services are provided in facilities);
• (ii) process to obtain patient consent to bill as an out-of-network provider for certain services provided to patients at facilities,
• (iii) impact on physician groups of No Surprise Act rules applicable to payors, and
• (iv) reporting and enforcement rules.

Webinar Speaker

Joy Hord, JD
Parker Poe Adams & Bernstein
Joy is a healthcare attorney in the Charlotte office of Parker Poe Adams & Bernstein and a frequent presenter for the NCMGMA. In her practice, Joy assists physician groups ranging from a few physicians to those with 100’s of providers in matters ranging from regulatory compliance and billing audit response to joint ventures and mergers and acquisitions.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Register for the April 19th Webinar

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

NCMGMA-NCMSF April 19th Lunch & Learn Webinar

NCMGMA-NCMSF April 19th Lunch & Learn Webinar
Physician Compliance with the No Surprises Act
for Medical Billing

Tuesday, April 19, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join us as we hear from attorney Joy Hord from Parker Poe, who will present and discuss the provisions of the No Surprises Act that are impacting practices, including:

• (i) what actions physician groups must take now in order to comply with the No Surprises Act, including provisions applicable to all physicians and physician groups (regardless of whether services are provided in facilities);
• (ii) process to obtain patient consent to bill as an out-of-network provider for certain services provided to patients at facilities,
• (iii) impact on physician groups of No Surprise Act rules applicable to payors, and
• (iv) reporting and enforcement rules.

Webinar Speaker

Joy Hord, JD
Parker Poe Adams & Bernstein
Joy is a healthcare attorney in the Charlotte office of Parker Poe Adams & Bernstein and a frequent presenter for the NCMGMA. In her practice, Joy assists physician groups ranging from a few physicians to those with 100’s of providers in matters ranging from regulatory compliance and billing audit response to joint ventures and mergers and acquisitions.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Register for the April 19th Webinar

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

NCMGMA Medical Employee Salary & Benefits Survey Review Webinar on March 17th

NCMGMA Medical Employee Salary & Benefits Survey Review

Thursday, March 17, 2022 | 12:00 PM – 1:00 PM EST | Zoom

Presented by Bernard Robinson & Company

Data Matters. Join us on March 17th as we hear Tracey Martin, CPA, with BRC detail out this year’s North Carolina-specific salary survey highlights. She will also discuss important KPIs and year-over-year salary trends.

During this webinar, participants will:

• Hear the current state of healthcare compensation within North Carolina.
• Learn how to use survey data to update and validate current compensation/recruitment practices for the following areas: Salary Administration; Nursing, Mid-Level & Other Benefits; Office Staff; Laboratory and Radiology.
• Learn additional KPIs and year-over-year trends based on data gathered through NCMGMA’s highly respected annual Medical Employee Salary & Benefits Survey.

Webinar Speaker

Tracey Martin
CPA and Partner
Bernard Robinson & Company
Tracey is a CPA and partner in the Wilmington office of Bernard Robinson & Company (BRC). She applies her knowledge and practical ideas to meet client needs from both a business and tax perspective.

Tracey works primarily with medical practices, professional service groups and high net worth individuals. She also leads BRC’s client accounting service line, focusing on providing outsourced accounting and CFO advisory services to clients. With over 30 years of experience, Tracey enjoys working with healthcare clients to address the ongoing challenges they face – delivery system consolidation, increased transparency, increased regulatory requirements and physician transition.

Registration

This webinar is free for members and $25 for non-members. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.

Click here to register online

Questions

For questions, please contact the NCMGMA offices at info@ncmgm.org.

February 17th Lunch & Learn Webinar Recording

February Lunch & Learn Webinar
Tired of Turnover: Engaging Your Workforce Today

On February 17th NCMGMA and NCMS members heard from Founder and CEO of Matchwell, Robert Crowe, and Matchwell’s Director of Clinical and Quality, Bree Becker, MSN, FNP-C, RNC-MNN. This session focused on healthcare staffing trends and participants heard new strategies to engage with employees, making retention a byproduct for your practice.

Thank you to Matchwell and to all of our webinar participants.

Use the blue button links below to access the webinar recording and handouts.

Webinar Recording

Webinar Handouts

NCMGMA-NCMSF February 17th Webinar: Engaging Your Workforce Today

February Lunch & Learn Webinar
Tired of Turnover: Engaging Your Workforce Today

Thursday, February 17, 2022 | 12:00 PM – 1:00 PM EST | Zoom

Join us on February 17th at noon as we hear from Founder and CEO of Matchwell, Robert Crowe, and Matchwell’s Director of Clinical and Quality, Bree Becker, MSN, FNP-C, RNC-MNN. This session will focus on national and regional trends as they relate to the healthcare workforce. Learn new strategies to engage with employees, making retention a byproduct for your practice.

Participants will:

• Compare and contrast workforce engagement vs. retention.
• Review national/regional workforce engagement and retention trends.
• Identify and discuss evidence-based techniques for engagement.

Speakers

Robert Crowe
Founder and CEO, Matchwell
Rob is a twenty-year veteran of the staffing industry with ten years helping lead one of the nation’s largest healthcare staffing companies. Rob left the industry and founded Matchwell to help provide healthcare organizations an alternative way to access more contract or on-demand clinicians without the expenses of a staffing agency.

Bree Becker, MSN, FNP-C, RNC-MNN
Director of Clinical and Quality, Matchwell
Bree graduated from the Byrdine Lewis School of Nursing at Georgia State University in 2007, and received her master’s as a Family Practice Nurse Practitioner in December 2018. She is the Director of Clinical and Quality for Matchwell and also works as a nurse practitioner for Northside Hospital’s Maternal Heart Health Clinic where she focuses on patients recovering from pre-eclampsia and other pregnancy-related cardiac conditions.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.

Register for the February 17th Webinar

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions, please contact the NCMGMA offices at info@ncmgm.org.

NCMGMA-NCMSF February 17th Webinar: Engaging Your Workforce Today

February Lunch & Learn Webinar
Tired of Turnover: Engaging Your Workforce Today

Thursday, February 17, 2022 | 12:00 PM – 1:00 PM EST | Zoom

Join us on February 17th at noon as we hear from Founder and CEO of Matchwell, Robert Crowe, and Matchwell’s Director of Clinical and Quality, Bree Becker, MSN, FNP-C, RNC-MNN. This session will focus on national and regional trends as they relate to the healthcare workforce. Learn new strategies to engage with employees, making retention a byproduct for your practice.

Participants will:

• Compare and contrast workforce engagement vs. retention.
• Review national/regional workforce engagement and retention trends.
• Identify and discuss evidence-based techniques for engagement.

Speakers

Robert Crowe
Founder and CEO, Matchwell
Rob is a twenty-year veteran of the staffing industry with ten years helping lead one of the nation’s largest healthcare staffing companies. Rob left the industry and founded Matchwell to help provide healthcare organizations an alternative way to access more contract or on-demand clinicians without the expenses of a staffing agency.

Bree Becker, MSN, FNP-C, RNC-MNN
Director of Clinical and Quality, Matchwell
Bree graduated from the Byrdine Lewis School of Nursing at Georgia State University in 2007, and received her master’s as a Family Practice Nurse Practitioner in December 2018. She is the Director of Clinical and Quality for Matchwell and also works as a nurse practitioner for Northside Hospital’s Maternal Heart Health Clinic where she focuses on patients recovering from pre-eclampsia and other pregnancy-related cardiac conditions.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.

Register for the February 17th Webinar

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions, please contact the NCMGMA offices at info@ncmgm.org.

2021 NCMGMA Impact Report

The More You Know, the More We Grow!
Take a look back at the 2020-2021 NCMGMA year

To increase the transparency of our organization, we proudly present to you the 2020-2021 NCMGMA Impact Report (PDF).

Inside you will find a letter from our 2020-2021 President, Amanda McKinney, and metrics from our various communications, programs and events from the past year. Our hope is this report gives you an idea of the association’s activity and health, and shows you all we are doing for our members and practice management in North Carolina.

2020-2021 NCMGMA Impact Report

Thank you to all of our members and sponsors for your continued support of NCMGMA. We look forward to another successful year in 2022, continuing our mission to be “the leaders for tomorrow’s healthcare.”

FREE December 14th Lunch & Learn Webinar: Wellbeing, Leadership & the Workforce

December 14th Lunch & Learn Webinar:
Wellbeing, Leadership & the Workforce

December 14, 2021 | 12:00 PM – 1:00 PM EST | Zoom

As we continue to navigate the world of the pandemic, a recent study looked at some of the key challenges that leaders and managers will face in health care in particular. On a positive note, the study found that while employee engagement actually improved in 2020, serious clinician burnout concerns remain. In addition, the challenges with recruitment and staffing continue. As daunting as these challenges are, there is at the same time an opportunity to re-focus and align with the overall objectives of providing health care with an even larger opportunity for leaders and managers to be clearer about how their leadership style impacts organizational effectiveness. What can a manager/leader do to address this? What leadership traits and actions will be particularly important going forward? We will talk about challenges that get in the way, context, and managing across generations and create a shared space for learning from each other of how to apply to practice.

Webinar Speaker

Kristina Natt och Dag, Ph.D.,
Executive Director
Kanof Institute for Physician Leadership (KIPL)
Kristina Natt och Dag has a Ph.D. in Educational Research and Policy Analysis from North Carolina State University. A native Swede, she has a Master of Human Rights from Lund’s University in Lund, Sweden. She has been working in the field of training and organizational development in the corporate as well as the non-profit sector for the past two decades.

With experience from a variety of sectors, such as finance, healthcare and maintenance, she has extensive global experience and speaks several languages other than English, Swedish and Danish, such as Italian, German and French.

Kristina is currently working with the North Carolina Medical Society as the Vice President of Education and Training and Executive Director of the Kanof Institute for Physician Leadership (KIPL). She also serves as Adjunct Assistant Professor at Campbell School of Osteopathic Medicine. She is a scholar-practitioner member of the Academy of Human Resource Development (AHRD) and is Immediate Past Chair of the Leadership SIG. Some of her publications include Current and emerging trends in leadership development: New needs for new leadership, a special edition of Advances in Developing Human Resources (Aug., 2016) as well as the chapter Creativity in theorizing for women and leadership: a multi-paradigm perspective in The Handbook for Research on Gender and Leadership (published by Edward Elgar Publishing, May 2017).

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an email confirmation and an email reminder with webinar login instructions.

Click here to register online

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions, please contact the NC Medical Society Foundation’s offices at ncmsfoundation@ncmedsoc.org.