Welcome New Members

Our membership continues to grow! Take a look at the list of healthcare professionals and students who have recently joined NCMGMA (February 10, 2018 through February 27, 2018):


Theresa Dudley, Eagle Physicians and Associates P.A., Greensboro, NC
Tina Flynn, The Pediatric Center, Wilmington, NC
Eric Foushee, Cone Health Medical Group, Greensboro, NC
Lisa Hamilton, Eagle Physicians and Associates, P.A., Greensboro, NC
Glenn Harrison, UNC Psychiatry at Goldsboro, Goldsboro, NC
Brittany Helms, Paragon Surgical Specialists, P.A., Concord, NC
Stephen Hill, UNC Specialty Care at Goldsboro/ UNCPN, Goldsboro, NC
Kendra Jett, UNC Family Medicine at Pikeville, Pikeville, NC
Dana Langston, UNC Urology at Goldsboro, Goldsboro, NC
Halona Mitchell, Eagle Physicians and Associates P.A., Greensboro, NC
Rena Stoppelbein, Asheville Women’s Medical Ctr, Asheville, NC


Bob Cain, Piedmont HomeHealth, Winston-Salem, NC

NCMGMA-NCMSF March 20th Webinar: Planning Ahead


March NCMGMA-NCMSF Webinar
Planning Ahead: The Best Way to Address the Risk of Disaster

March 20, 2018 | 12:00 PM – 1:00 PM


The North Carolina Medical Society Foundation in cooperation with the North Carolina Medical Group Management Association, invites you to learn about disasters that interrupt a practice’s ability to provide care for patients. The risk of both large and small disasters, both natural and man-made, is so great that every practice is likely to feel the impact at some point in time. The best way to address the risk of disaster is to plan ahead.

In this Webinar, Margie Satinsky, MA, MBA, President of Satinsky Consulting, LLC, a health care consulting firm based in Durham, will address potential risks to your practice and provide practical recommendations for disaster planning that can help you restore your business to normal operations as quickly as possible.


Margie Satinsky, MA, MBA
Satinsky Consulting, LLC
Margie is the President of Satinsky Consulting, LLC, a health care consulting firm based in Durham that provides services to medical practices. Her areas of expertise include practice start-up for new practices, practice assessment for existing practices, disaster preparedness, information technology planning and implementation, human resources, strategic business planning, managed care rate negotiation and contract review, marketing, operations improvement and HIPAA Privacy, and Security Rule compliance and training.

Margie was formerly the Managing Director of a Chapel Hill pediatric specialty practice, the President of the ReXMeD Physician Hospital Organization and the Director of Managed Care Contracting and Operations for the Duke Health System. Margie has been an adjunct faculty member at the UNC School of Public Health, where she taught graduate level courses on health care consulting and medical practice management. She has also been a faculty member for Duke Medical Center’s Business of Medicine Program for residents.

She has a BA in history from Brown University, an MA in political science from the University of Pennsylvania, an MBA from the Wharton School at the University of Pennsylvania. She also has advanced training in healthcare negotiation and conflict resolution from the Harvard School of Public Health.

Margie is the author of three books on healthcare and a frequent writer for the North Carolina Medical Board Forum (newsletter and other professional journals) and the Communications Alliance (NCHICA).


This webinar is complimentary but space is limited so make sure to register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions.

Click here to register

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.


For questions or more information please contact the NC Medical Society offices at ncmsfoundation@ncmedsoc.org.

Another Successful Roadshow in Greenville

Thank you to everyone who came out to the NCMGMA Roadshow on Friday, March 9th at the Holiday Inn in Greenville, NC.  Attendees enjoyed a full day of education catering to the needs of practice administrators and front office staff.  Attendees also mingled with NCMGMA Alliance sponsors in the exhibit hall, sampling and learning about industry leading products and services.

We would also like to say thank you to our keynote and breakout session presenters: Renae Caldwell and Sean Keyser of Novant Health, and Deb Wiggs of V2V Management Solutions.

Last but not least, a special thank you goes out to all of our Alliance sponsor exhibitors who spent the day with us in the exhibit hall:

Gordon Asset Management
IT Practice
Medical Mutual
MSOC Health
NCHA Strategic Partners
Ozone Waste Solutions
Poyner Spruill LLP
Prince Parker & Associates
SCA Collections, Inc.
Statewide Collection Service, Inc. (SCS)
Stern Recovery Services

Event photos

Register Today for the 2018 NCMGMA Annual Conference in Cherokee


2018 NCMGMA Annual Conference

May 9-11, 2018
Harrah’s Cherokee | Cherokee, NC

NCMGMA is heading up to the mountains for our 2018 Annual Conference. Scheduled for May 9-11, we will be at a brand-new location for us this year: Harrah’s Cherokee in Cherokee, NC. Start making your plans now to join us for this exciting healthcare industry event: registration is now open!

Along with presenting a well-rounded program of healthcare leadership essentials, NCMGMA is bringing in two heavy-hitters as General Session speakers: Deborah Walker Keegan and Tracy Spears. Both speakers are nationally known for delivering high-impact sessions with ready-to-use leadership enhancement tools.

Annual Conference General Sessions

We’ve brought in two nationally-known experts – Deborah Walker Keegan of Medical Practice Dimensions and Woodcock & Walker Consulting, and Tracy Spears of Exceptional Leaders Lab – plus we’ve gathered an array of practice management specialists and industry veterans, all to provided our attendees with some of the best healthcare leadership information available.

Annual Conference General Sessions Include:

  • Revenue Cycle Management
    Wednesday, May 9th | 4:00 PM – 5:00 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • Why People Do What They Do: Enhancing Interoffice Communication
    Thursday, May 10th | 8:00 AM – 9:30 AM
    Tracy Spears, Exceptional Leaders Lab
  • Tips, Hints and Tricks to Selecting your Vendors
    Thursday, May 10th | 10:30 AM – 11:30 AM
    Representatives from Parker Poe and NCHA Strategic Partners
  • Washington Update
    Friday, May 11th | 10:15 AM – 11:30 AM
    Mollie Gelburd, MGMA Washington

Annual Conference Breakout Sessions

You can’t lose with the breakout sessions we have lined up for the Annual Conference. From heatlhcare practice IT to Patient Access to Workers’ Compensation, you will walk away with ready-to-use tools to increase your practice’s odds for success!

Annual Conference Breakout Sessions Include:

  • 101 — Coach them Up or Coach Them Out: 5 Conversations Leaders Must Get Right
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Tracy Spears, Exceptional Leaders Lab
  • 102 — Mastering the Patient Access Challenge
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • 201 — Managed Care Contract Panel Discussion: The Gamble of Contracting
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Beacham Wray, Fran Sembert, Dickson Capps and Cam Cox, III (Moderator)
  • 202 — IHS Roundtable Discussion: Patient Satisfaction; Burnout for Managers, Staff and Providers; Communications and Other Hot Topics
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Speaker/Moderator: Matthew Gee
  • 301 — Worker’s Compensation Updates
    Friday, May 11th | 8:30 AM – 9:45 AM
    Scarlett Gardner, Esq., State Worker’s Compensation Manager
  • 302 — Place the Maximum Bet on Your Practice’s IT Security
    Friday, May 11th | 8:30 AM – 9:45 AM
    Reda Chouffani, Biz Technologies

Attendee Registration

Annual Conference registration is now open. Follow this link for conference information – agenda, accommodations, fees, and more – or click on the links below to register today!


Follow the links above for more information and for registration. If you have any questions, please contact the NCMGMA offices at info@ncmgm.org.

Why Leaders Must Continue Growing

By Tracy Spears, Founder of Exceptional Leaders Lab (tracy@tracyspears.com)

ac18-ts200aYou can’t lead anyone if you aren’t committed to your own personal growth. How can you be trusted to help cultivate other people’s potential when you aren’t living up to your own? It’s one of the biggest reasons people ultimately fail at developing other people . . . their people simply outgrow them.

Most people are utilizing the phrase “fake it ‘til you make it.” Let me be clear . . . it’s okay to fake it for a while, provided you are also doing the work that will ensure you continue to grow in your role.

How can you be an amazing leader if you aren’t continuing to improve personally? If deep down you don’t feel deserving of success? I can’t tell you how many incredibly talented people I’ve met that have no idea how special they are. How does that happen? Was it something their parents said? A teacher that embarrassed them during class? A coach pushing too hard? A spouse? (or ex-spouse) A sibling? How can someone give all of their power to someone who is probably not even living up to their own potential?

People spend millions of dollars on books, seminars, psychologists, and life coaches, trying to “live their best life,” yet never really master it. Hey, just the fact that you want to “up your personal game” is a huge part of the battle, but what more can you be doing?

Have you ever met or spent time with someone that has made a commitment to grow or improve their life? Do they continue to be curious about new things? Do they seem to be living a BIGGER life than you? Don’t you love spending time with them?

Or maybe you were that person! You were on the right path, you had it figured out, and then one day . . . poof . . . the spark was gone. The energy that made you jump out of bed somehow disappeared. Perhaps someone you value threw a big bucket of water on the “fire” that was fueling you. Maybe you just jumped in a big pool and extinguished yourself by being complacent. Over time, you started to buy into what you believed were flaws about yourself. You accepted them as the “truth.”

Here are a few questions for you to consider:

  • Do you think you need to make some changes in your routines?
  • What do you think is holding your back?
  • What are you most passionate about?
  • What are your self-limiting beliefs?
  • What is the worst thing someone has ever said about you?
  • Is what they said true?
  • How does that statement play out in your life day to day?
  • Who is on your personal Board of Directors? (who is giving you counsel?)
  • What are you proactively doing to make your life BIGGER?

It would take days to answer these simple questions. Most people have never thought about their own self-limiting beliefs, the deep-down feelings of self-worth. After a lot of introspection, I can absolutely guarantee you people come to the conclusion that there are things they are unconsciously believing that aren’t even true.

I love the title of Byron Katie’s book, “Who Would You Be Without Your Story?” You don’t even have to read the book (but you should) to understand the point. What is your success story? What do you believe deep down in your gut you truly deserve? It’s important to know because it will define you at some point. It will drive you or sabotage you, and it’s totally your choice. Leading people effectively requires an in-depth understanding of your own self-limiting beliefs and a huge dose of personal awareness, neither of which is easy to ascertain.

Let this be the time that you finally do something about the old tapes playing in your head that have been holding you back. There are people depending on you . . . co-workers, spouses, bosses, children . . . and YOU.

Note: Tracy Spears is one of the keynote and breakout session speakers of the 2018 NCMGMA Annual Conference, scheduled for May 9-11 at Harrah’s Cherokee in Cherokee, NC.  To learn more about her sessions and the complete event details, follow this link.

MLN Connects: Thursday, February 15, 2018

MLN Connects is the official news source of the Medicare Learning Network (MLN). Here is the latest news, posted February 15, 2018. Click on the header links for detailed information about each bullet item.

News & Announcements

  • MIPS Reporting Deadlines Fast Approaching: 10 Things to Do and Know
  • Quality Payment Program: Performance Scores for 2017 Claims Data
  • Diabetic Self-Management Training Accreditation Program: New Webpage and Helpdesk
  • Measures of Hospital Harm: Comment by February 16
  • EHR Incentive Program: Accepting Proposals for New Measures by June 29
  • New Option for Submission of Medicare Cost Reports

Provider Compliance

  • Home Health Care: Proper Certification Required — Reminder

Claims, Pricers & Codes

  • January 2018 OPPS Pricer File

Upcoming Events

  • Improving Accessibility of Provider Settings Webinar — February 21
  • ESRD QIP: Final Rule for CY 2018 Call — February 22
  • 2018 QCDR Measures Workgroup Webinar — February 27
  • Serving Adults with Disabilities on the Autism Spectrum Webinar — February 28
  • MIPS Quality Data Submission Webinar — February 28
  • Palliative and Hospice Care for Adults with Disabilities Webinar — March 7
  • Low Volume Appeals Settlement Option Update Call — March 13
  • Open Payments: The Program and Your Role Call — March 14
  • MIPS Attestation for Advancing Care Information and Improvement Activities Webinar — March 14

Medicare Learning Network Publications & Multimedia

  • Medicare Enrollment Resources Educational Tool — Revised
  • PECOS FAQs Booklet — Revised
  • PECOS for DMEPOS Suppliers Booklet — Revised
  • Safeguard Your Identity and Privacy Using PECOS Booklet —Revised
  • PECOS for Provider and Supplier Organizations Booklet — Revised
  • PECOS Technical Assistance Contact Information Fact Sheet — Revised
  • Health Professional Shortage Area Physician Bonus Program Fact Sheet — Revised
  • Medicare Secondary Payer Booklet – Reminder
    Beneficiaries in Custody under a Penal Authority Fact Sheet — Reminder

Top 5 Reason to Attend the 2018 NCMGM Annual Conference


NCMGMA is heading up to the mountains for our 2018 Annual Conference. Scheduled for May 9-11, we will be at a brand-new location for us this year: Harrah’s Cherokee in Cherokee, NC. Start making your plans now to join us for this exciting healthcare industry event: registration is now open!

Top 5 Reason to Attend

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1. General Sessions and Breakout Sessions
We’re bringing in nationally-known experts, industry veterans, and proven healthcare management leaders, all to provide our attendees with some of the best healthcare leadership information available. From revenue cycle to contracting to successful teamwork strategies, you’ll come away with tons of information you’ll immediately be able to plug into your practice! Visit our schedule of events to learn more!
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2. Exhibit Hall
The Annual Conference exhibit hall is your one-stop-shop for the latest and greatest products and services for medical practices. Our 2018 Alliance sponsors are our essential association partners and they are committed to the success of our organization and our members. Stop by the exhibit hall during the conference to see all that our exhibitors have to offer. The exhibit hall hours are available on the Annual Conference web page.
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3. Networking
One of the most frequent comments we receive from our attendees is the abundance of networking available at the Annual Conference. Why reinvent the wheel when you can learn from the folks who are in the same boat as you? The Annual Conference features a number or receptions, breaks and events that offering plenty of valuable networking time. Visit our schedule of events web page to learn more about our Annual Conference networking opportunities.
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4. Harrah’s Cherokee: Have you seen it?
The luxurious 21-story Harrah’s Cherokee Hotel is set amid the beautiful mountain setting of western North Carolina. The hotel provides luxury lodging that creates an upscale experience with 1,108 spacious rooms that include breathtaking views. Hotel amenities include an indoor pool, the Mandara Spa, an on-property restaurant, and a family-friendly bowling alley and arcade. Visit the Harrah’s Cherokee website to learn more.
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5. Cherokee, North Carolina
Cherokee is one of the most beautiful destinations in North Carolina’s Smoky Mountains. From majestic waterfalls to breath-taking vistas to rich native and early American culture, this area has plenty to offer and will be one of our most beautiful conference locations to-date. Visit their website to learn all that Cherokee, North Carolina has to offer. Pictured: Soco Falls, just 11 miles from Cherokee on US 19 towards Maggie Valley.


Annual Conference registration is now open. Follow this link to view general information – agenda, accommodations, fees, and more – or click on the following links to register today!

Administrator of the Year Award

Each year, NCMGMA and Medical Mutual recognize a healthcare administrator, affiliated with the NCMGMA, who has exhibited exceptional leadership management proficiency and enhanced the effectiveness of healthcare delivery in his/her practice and community through recent, noteworthy achievements. The 2018 Administrator of the Year will be named at the Thursday evening dinner of the NCMGMA Annual Conference in Cherokee.

If you wish to nominate a colleague who exemplifies this criteria please follow this link to fill out a complete form or email our offices at info@ncmgm.org to nominate an administrator. The Deadline for nominations is March 21, 2018.


Follow the links above for more information and for registration. If you have any questions or need additional information, please contact the NCMGMA offices at info@ncmgm.org.