Message from the NCMGMA Past President Matt Johnson

Dear Members,

Serving as the NCMGMA President this past year has been a great privilege. Without question, the highest reward has been developing new relationships with so many talented leaders and strengthening relationships with old friends. An organization is only as good as its members, and NCMGMA truly stands out with so many giving individuals that are always generous with their time and knowledge.

It isn’t easy to pull together volunteers to sit on committees, be engaged, and share their talents. We are fortunate to have so many willing to serve as chapter officers, committee chairs and members, and board of director officers. It is a time commitment that can pull you from regular day-to-day responsibilities, and your sacrifice to serve is extraordinary. Thank you for your servant leadership and for being an example for us all.

For those yet to serve on a committee or as a chapter officer, I encourage you to do so. Your ideas will be welcomed, and you will be supported regardless of your experience. This is a wonderful way to learn and give back. Please consider this as you progress as an NCMGMA member.

2022 was filled with accomplishments; too many to name them all. Let me highlight a few of them that stand out.

We had an incredibly successful Spring Conference at the Wilmington Convention Center. As meeting in person returned and gained momentum, we had a strong turnout for the event. Our affiliate members and Alliance sponsors showed up in full force, allowing us to host a fantastic experience for participants. Beyond the talented slate of speakers, the networking and roundtable activities provided many excellent exchanges. The conference closed with solid representation from our Advocacy Committee and our friends from the NC Medical Society.

A first for our organization took place later in the Spring when we held our first-ever Master Class in Winston-Salem. Sandra Jarrett and the Education Committee went to great lengths to put together an incredible two-day event featuring renowned speaker Mary Kelly, who knocked everyone’s socks off. This event was so successful that we decided to do it again in 2023. Registration is open so don’t wait long to enroll, as this event will sell out fast!

The final big event of the year was our Fall Conference, held in Cherokee, NC. The newly renovated convention center at Harrah’s Casino made for the perfect venue to meet. Todd Pittman and the Conference Committee once again outdid themselves with the slate of speakers and activities at this conference. The vendor hall was packed, and lots of fun was had by all. The work for the 2023 conferences started almost immediately after the Fall Conference, so stay tuned for more.

In a time when we have seen the competition for employees at its most significant in recent history, we have leaned on each other for ideas for attracting and retaining talent. The listserv has been an incredible resource for us. Additionally, there may not be a more critical time than now to have an up-to-date Salary Survey as we evaluate our current payroll. We are fortunate to have this tool, as many states do not. Participation is crucial for it to continue and to remain relevant. Thank you to Frank Chitty and that Committee for putting this together, and thank you to all who have supplied data.

I thought I could be brief with this update, but there were just too many accomplishments that needed acknowledging, and I’m sure I’m leaving some out.

Another one that stands out for me was watching the growth of our Student Outreach Committee. John Clement and Lee Katherine Ayerhart led this committee to see a greater increase in student participants than we have had in years! We have also seen a resurgence of the Wilmington Chapter, which is very exciting. I can’t wait to see what’s next for our organization.

None of these achievements would be possible without the sage leadership of our Executive Director, Melissa Klingberg. She is a tireless worker and the glue that keeps us all together. Serving beside her was an honor and privilege.

I’ve had the luxury of seeing some previews of things ahead for 2023. With NCMGMA’s 2022-23 president, you can count on a fantastic year with Chad Ghorley at the helm. Please support him, as so many of you have helped me, as we continue to be the “leaders for tomorrow’s healthcare.”

Respectfully Submitted,

Matt Johnson, MA, MBA
NCMGMA Immediate Past President

The Results Are In! 2022 NC Salary Survey Data Available

North Carolina Salary and Benefits Survey Data Reporting Open!

NCMGMA is pleased to announce the release of the Medical Employee Salary & Benefits Online Survey results. This data, collected from 2022 practice metrics, is designed to bring you the information you need to see trends specific to the healthcare industry, and provide comparative information your organization can use to assist in making crucial business decisions.

Attention Survey Participants

If you met the 75% survey completion requirement, your access to the data is complimentary. Visit benchmark.ncmgmasalarysurvey.com/ and use your participation username and password to access the data. Please use the “Forgot Password” option if you cannot recall your log in details (be sure to check your spam for the details if you do not see it in your in box). If you have any questions about your survey completion, please contact the NCMGMA offices at info@ncmgm.org.

Purchase Your 2022 Data Access

For practice administrators who would like to purchase access to the 2022 Salary & Benefits Survey data or who did not meet the 75% survey completion requirement, the cost is $400 for NCMGMA members and $600 for non-members. To purchase your data access, please follow the link below.

Thank You to Our Survey Sponsor

Questions

If you have any questions about the 2022 Salary & Benefits Survey, please contact the NCMGMA offices at info@ncmgm.org.

2022 Salary & Benefits Survey Deadline is Wednesday

Participate in the NCMGMA Salary & Benefits Survey
EASIER Data Collection is Here!

Complete your survey by November 30th

We’ve made it easier to complete the NC survey by asking details by position, effectively reducing the time it takes to complete the survey! We’ve added in new benefits questions and provided instant practice data, making the survey an even better resource for our NC practices.

This comprehensive study is designed to bring our members the information they need to see trends specific to the healthcare industry, and provide comparative information your organization can use to assist in making crucial business decisions.

Data collection is now open through Wednesday, November 30th.
Complete 75% to gain access to complimentary reporting!

Access to the Site

  • Link: https://benchmark.ncmgmasalarysurvey.com/
  • Enter your Username & Password to begin entering in data
    • If you’ve forgotten your password, please use the prompt on the page to assist.
  • New User? Click here to get started.

Survey Information

  • Once logged in, check out the Support Page to find the:
    • Survey Positions listing: sort by Category, Department or Position.
    • Survey Worksheet, a downloadable spreadsheet used to help compile data to get you started prior to entering in data.
    • User Guide, which will help answer many of your how-to questions. It can also be found on the Support page in the survey, once logged in.
  • The Survey is divided into sections that contain categories of questions. You can begin in any section and complete the survey questions in any order.
  • The progress bar on the home page will track your overall progress and the icons will help you see any areas not completed.
  • Come back as often as needed to complete the survey. All data is saved as you go.
  • In order to access results when they are released (December), participants must complete all required questions and a minimum 75% of the survey.

Thank You to Our Survey Sponsor

Questions

If you have any questions about the 2022 Salary & Benefits Survey, please contact the NCMGMA offices at info@ncmgm.org.

2022 Salary & Benefits Survey Deadline Extended to November 30th

Participate in the NCMGMA Salary & Benefits Survey
EASIER Data Collection is Here!

Complete your survey by November 30th

We’ve made it easier to complete the NC survey by asking details by position, effectively reducing the time it takes to complete the survey! We’ve added in new benefits questions and provided instant practice data, making the survey an even better resource for our NC practices.

This comprehensive study is designed to bring our members the information they need to see trends specific to the healthcare industry, and provide comparative information your organization can use to assist in making crucial business decisions.

Data collection is now open through Wednesday, November 30th.
Complete 75% to gain access to complimentary reporting!

Access to the Site

  • Link: https://benchmark.ncmgmasalarysurvey.com/
  • Enter your Username & Password to begin entering in data
    • If you’ve forgotten your password, please use the prompt on the page to assist.
  • New User? Click here to get started.

Survey Information

  • Once logged in, check out the Support Page to find the:
    • Survey Positions listing: sort by Category, Department or Position.
    • Survey Worksheet, a downloadable spreadsheet used to help compile data to get you started prior to entering in data.
    • User Guide, which will help answer many of your how-to questions. It can also be found on the Support page in the survey, once logged in.
  • The Survey is divided into sections that contain categories of questions. You can begin in any section and complete the survey questions in any order.
  • The progress bar on the home page will track your overall progress and the icons will help you see any areas not completed.
  • Come back as often as needed to complete the survey. All data is saved as you go.
  • In order to access results when they are released (December), participants must complete all required questions and a minimum 75% of the survey.

Thank You to Our Survey Sponsor

Questions

If you have any questions about the 2022 Salary & Benefits Survey, please contact the NCMGMA offices at info@ncmgm.org.

Fall 2022 Practice Management Career Panel

Fall 2022 Practice Management Career Panel
Presented by the Student Outreach Committee

Tuesday, November 15, 2022 | 7:00 PM EST | Zoom Meeting

Presented by NCMGMA’s Student Outreach Committee, make plans to join us at 7:00 PM on November 15th for a valuable virtual panel discussion with North Carolina healthcare leaders. Q&A session will follow the discussion.

Registration

There is not cost to sign up for this event. To register online today, please follow the link at the button below.

Questions

For questions and more information, please contact John Clement at john@uptick.health, or Lee Katherine Ayerhart at LK@altnvsolutions.com.

Participate in the 2022 Salary & Benefits Survey and Gain Complimentary Data Access

NCMGMA Salary & Benefits Survey is Open
EASIER Data Collection is Here!

Complete your survey by November 23rd

We’ve made it easier to complete the NC survey by asking details by position, effectively reducing the time it takes to complete the survey! We’ve added in new benefits questions and provided instant practice data, making the survey an even better resource for our NC practices.

This comprehensive study is designed to bring our members the information they need to see trends specific to the healthcare industry, and provide comparative information your organization can use to assist in making crucial business decisions.

Data collection is now open through Wednesday, November 23rd.
Complete 75% to gain access to complimentary reporting!

Access to the Site

  • Link: https://benchmark.ncmgmasalarysurvey.com/
  • Enter your Username & Password to begin entering in data
    • If you’ve forgotten your password, please use the prompt on the page to assist.
  • New User? Click here to get started.

Survey Information

  • Once logged in, check out the Support Page to find the:
    • Survey Positions listing: sort by Category, Department or Position.
    • Survey Worksheet, a downloadable spreadsheet used to help compile data to get you started prior to entering in data.
    • User Guide, which will help answer many of your how-to questions. It can also be found on the Support page in the survey, once logged in.
  • The Survey is divided into sections that contain categories of questions. You can begin in any section and complete the survey questions in any order.
  • The progress bar on the home page will track your overall progress and the icons will help you see any areas not completed.
  • Come back as often as needed to complete the survey. All data is saved as you go.
  • In order to access results when they are released (December), participants must complete all required questions and a minimum 75% of the survey.

Thank You to Our Survey Sponsor

Questions

If you have any questions about the 2022 Salary & Benefits Survey, please contact the NCMGMA offices at info@ncmgm.org.

2022 NCMGMA Salary & Benefits Survey is Open

NCMGMA Salary & Benefits Survey is Open
EASIER Data Collection is Here!

Complete your survey by November 23rd

We’ve made it easier to complete the NC survey by asking details by position, effectively reducing the time it takes to complete the survey! We’ve added in new benefits questions and provided instant practice data, making the survey an even better resource for our NC practices.

This comprehensive study is designed to bring our members the information they need to see trends specific to the healthcare industry, and provide comparative information your organization can use to assist in making crucial business decisions.

Data collection is now open through Wednesday, November 23rd.
Complete 75% to gain access to complimentary reporting!

Access to the Site

  • Link: https://benchmark.ncmgmasalarysurvey.com/
  • Enter your Username & Password to begin entering in data
    • If you’ve forgotten your password, please use the prompt on the page to assist.
  • New User? Click here to get started.

Survey Information

  • Once logged in, check out the Support Page to find the:
    • Survey Positions listing: sort by Category, Department or Position.
    • Survey Worksheet, a downloadable spreadsheet used to help compile data to get you started prior to entering in data.
    • User Guide, which will help answer many of your how-to questions. It can also be found on the Support page in the survey, once logged in.
  • The Survey is divided into sections that contain categories of questions. You can begin in any section and complete the survey questions in any order.
  • The progress bar on the home page will track your overall progress and the icons will help you see any areas not completed.
  • Come back as often as needed to complete the survey. All data is saved as you go.
  • In order to access results when they are released (December), participants must complete all required questions and a minimum 75% of the survey.

Thank You to Our Survey Sponsor

Questions

If you have any questions about the 2022 Salary & Benefits Survey, please contact the NCMGMA offices at info@ncmgm.org.

Still Time to Join Us for Our Free August 16th Webinar

August Lunch & Learn Webinar:
Strengthening the Provider-Payer Partnership from Onboarding to the Point of Care

Tuesday, August 16, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

BCBSNC is reimagining its partnership with the provider community through multiple initiatives that redesign the onboarding process to improve the provider experience and “meet care teams where they are” with actionable data, technology tools, and hands-on support to impact care outcomes.

In this 60-minute webinar, you’ll learn:

  • How BCBSNC is redesigning the provider onboarding experience through its new Provider Partnerships Program
  • A care transitions collaborative initiative focused on improving care transitions through ADTs, technology, and education/learning support at no cost to the provider
  • Quick steps for maximizing efficiency in BCBSNC provider onboarding program including key process steps, common bottlenecks, timelines, and how to maintain provider status
  • Recent legislative updates impacting providers

Our Presenters

Lynda McMillin
Director of BCBSNC Provider Data Management

Carrie Spunar
Principal Strategic Advisor, Provider Data Management

Danny Zajac
Sr. Business Systems Analyst, Provider Data Management

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

Next Week! Strengthening the Provider-Payer Partnership Webinar

August Lunch & Learn Webinar:
Strengthening the Provider-Payer Partnership from Onboarding to the Point of Care

Tuesday, August 16, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

BCBSNC is reimagining its partnership with the provider community through multiple initiatives that redesign the onboarding process to improve the provider experience and “meet care teams where they are” with actionable data, technology tools, and hands-on support to impact care outcomes.

In this 60-minute webinar, you’ll learn:

  • How BCBSNC is redesigning the provider onboarding experience through its new Provider Partnerships Program
  • A care transitions collaborative initiative focused on improving care transitions through ADTs, technology, and education/learning support at no cost to the provider
  • Quick steps for maximizing efficiency in BCBSNC provider onboarding program including key process steps, common bottlenecks, timelines, and how to maintain provider status
  • Recent legislative updates impacting providers

Our Presenters

Lynda McMillin
Director of BCBSNC Provider Data Management

Carrie Spunar
Principal Strategic Advisor, Provider Data Management

Danny Zajac
Sr. Business Systems Analyst, Provider Data Management

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

Next Week! Medical Practice Customer Service Strategies Webinar

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Tuesday, June 21, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.

In this 60-minute, interactive panel webinar, you’ll learn:

  • How to build a culture of customer service within your organization through a common language shared between administration and staff.
  • Techniques you and your staff can use to recognize opportunities for an improved patient experience.
  • How objective data regarding the patient experience can be used to create better experiences for future patients.

Webinar Panelists

Ron Chorzewski
Chief Executive Officer
Midlands Orthopaedics & Neurosurgery

With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.

Bradley Scheel
Experienced Healthcare Leader

With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.

Melissa Kale
Practice Administrator
Catawba Pediatric Associates

Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.

Moderator
Marc Kleinman
Vice President of Sales
rater8

Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.