How to Close the Skills Gap by Reskilling Employees

2023 Alliance sponsor feature article courtesy of First Citizens Bank

As the marketplace changes, so do the skills you need from your team. In fact, a 2022 survey from PwC found that 39% of employees don’t feel they’re getting sufficient training in digital and technology skills from their employers. In some cases, employers may seek new people to fill gaps—but reskilling employees may be an even better and more cost-effective approach.

Reskilling means to train current team members for the new skills your business needs. You may need to reskill employees if your business shifts strategies, undergoes economic pressures, eliminates jobs due to automation or experiences a large-scale disruption like COVID-19.

Reskilling also supports business continuity efforts by ensuring that other staff members can handle tasks outside their normal scope if an employee isn’t available due to sickness, vacation or leaving the company without notice. Plus, reskilling is often less costly than recruiting, hiring and onboarding new employees.

How to start reskilling employees

The first step in the process is to identify your skills gap. Look at the changes happening in your industry and the requirements your future workforce will need to master. Create a new job description for the role, as if you were hiring a new employee. Identify any of your current employees who already possess some or all of these skills. Then, determine where other employees’ current skills fall short, so you can begin to design a program to close the gaps.

Implement a training program

Reskilling the workforce will require putting a training program in place. Depending on the job, you may be able to find a third-party industry course that can fit your needs. You can find training online or through local schools. Many businesses use learning management systems that automate the training process, making it easy to deliver.

On-the-job training is another way to reskill employees. If any of your current employees have the correct skills, pair them with a colleague. The employee can act as a coach, helping their peers build new skills. The team member who’s learning the new skill can shadow their coach, observing at first, then doing the new skill themselves with oversight.

Another approach is to combine training programs with coaching. Set up the foundational knowledge by having employees attend formal classes, then provide a coach who can answer questions and help build confidence.

Whatever type of training you implement, be sure to measure the success of your reskilling program, so you know if an employee is ready to take on the new role and if the training is effective. Learning management systems, for example, often include quizzes that measure the employee’s comprehension and progress. You can also create a rubric for a coach to complete as they work with each of their fellow employees.

Choose the right candidates

Some employees may be more suited for reskilling than others. Select the right candidates by choosing employees who already go above and beyond their roles and are true team players. They’ll be more likely to embrace the challenges of learning a new role.

Once other team members see the benefits colleagues experience from learning new skills, they may be more open to the idea. However, not every employee may embrace the idea. If their job is at risk of being phased out, be sure to make that clear. But forcing an employee who doesn’t want to participate may backfire.

Reskilling benefits employees by providing greater job security, opportunities for professional development and a new career path. When you create a company culture that embraces learning and growing, you’ll be more likely to attract employees who will embrace reskilling. If you’re ready to implement a reskilling program in your business, talk to your business banker about the best strategy for investing in one of the available solutions.


This information is provided for educational purposes only and should not be relied on or interpreted as accounting, financial planning, investment, legal or tax advice. First Citizens Bank (or its affiliates) neither endorses nor guarantees this information and encourages you to consult a professional for advice applicable to your specific situation.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

2023 Annual Conference a Success!

Wrap Up, Award Winners, Photos and More

We came together last week in Charleston – May 17-19 – for our Annual Conference at the Charleston Marriott. Nearly 200 attendees, speakers, sponsors, and exhibitors enjoyed continuing education from some of healthcare’s finest thought leaders, participated in essential networking events with peers and old friends, honored outstanding industry achievement with our annual awards, and experienced the sold-out exhibit hall full of Alliance sponsor products and services.

Thank you to our speakers and exhibitors for sharing your knowledge and expertise and thank you to our sponsors for your continued support of our organization: we couldn’t do it without you.

And, lastly, thank you to our volunteers for leading the organization and keeping us moving in the right direction: your hard work and dedication does not go unnoticed.

NCMGMA Administrator of the Year Award
Presented by Curi
Michael Riddick, MBA

Michael Riddick, MBA (center) is recognized as the 2023 NCMGMA-Curi Administrator of the Year

The Administrator of the Year award, presented by Curi, honors a medical practice administrator who has demonstrated exceptional leadership and management proficiency, and who has helped enhance the effectiveness of healthcare delivery in North Carolina. The Administrator of the Year Award also provides the recipient with a stipend for continuing education at a state or national Medical Group Management Association (MGMA) meeting or professional development through ACMPE.

President’s Award
John Clement

(L-R): 2022-23 NCMGMA President Chad Ghorley presents the President’s Award to John Clement

The President’s Award is given to an individual of NCMGMA for outstanding service and contribution to the association, its members and medical practice management. This year’s award was presented to John Clement, the NCMGMA Student Outreach Committee chair.

Meritorious Service Award
Sandra Jarrett, FACMPE

(L-R): Sandra Jarrett, FACMPE, receives the Meritorious Service Award from NCMGMA President Chad Ghorley

Congratulations to Sandra Jarrett, FACMPE, our 2023 Meritorious Service Award winner. The Meritorious Service Award is given for outstanding service and contribution to the NCMGMA, its members, and medical practice management.

Community Service Project
Snack Packs for NourishNC

(L-R): Emily Ainsley, Leah Cook, Cam Cox and Sandra Jarrett assemble snack packs for NourishNC

At the close of the Breakout Sessions on Thursday morning, attendees, exhibitors and volunteers assembled 400+ snack packs for NourishNC. NourishNC’s mission is to provide healthy food to hungry children, empowering them to succeed in the classroom and in their community. Thank you to everyone who participated in this essential service project!

Event Photo Album

(L-R): Joni Brantley, Melissa White and Kimberly Sparks enjoy the Welcome Reception with Exhibitors

Thank you, again, to all our attendees, sponsors, exhibitors, speakers and volunteers for helping to make the 2023 Annual Conference another successful NCMGMA event!

Autoclave Maintenance: What to do Daily, Weekly, Monthly and Yearly

2023 Alliance sponsor feature article courtesy of Auxo Medical LLC

Autoclave preventive maintenance is an important part of any laboratory or medical facility. Autoclaves are used to safely sterilize medical and laboratory instruments, making them free from harmful bacteria, viruses, and other contaminants. They are a vital part of any laboratory or medical facility and regular preventive maintenance is essential to ensure they are functioning optimally.

Daily Autoclave Preventive Maintenance
Daily preventive maintenance is essential to keep your autoclave in top working order.

  1. Start by inspecting the autoclave for any signs of damage or wear.
    • Make sure there are no loose or missing parts.
    • Check for cracks, corrosion, and dents.
    • Make sure all the buttons, knobs, and controls are in the correct positions and are functioning properly.
  2. Next, check to make sure the autoclave is free from debris and dust, both inside and out.
    • Wipe down the exterior with a clean cloth or paper towel and use a vacuum to remove any debris from the interior.
  3. Finally, check the autoclave’s safety features.
    • Make sure the safety valves and sensors are working properly and check the seals and gaskets for any signs of wear or damage.

Weekly Autoclave Preventive Maintenance
Weekly preventive maintenance is a bit more involved than daily maintenance, but it’s still important.

  1. Start by checking and cleaning the door seals and gaskets using a soft cloth or brush and warm, soapy water.
    • Make sure the seals are free from any cracks or tears.
  2. Next, inspect the interior of the autoclave for any signs of damage or wear.
    • Check for broken or missing parts and make sure all of the components are in working order.
  3. You should also check the autoclave’s temperature and pressure gauges to make sure they are functioning properly.
    • Make sure the readings are accurate and the autoclave is producing the correct temperature and pressure for safe sterilization.
  4. Completely drain the water from the reservoir and replace with new distilled water.

Monthly Autoclave Preventive Maintenance
Monthly preventive maintenance should involve a more thorough inspection of the autoclave.

  1. Start by checking the autoclave’s safety features, including the safety valves and sensors.
    • Make sure they are functioning properly and are free from any cracks or damage.
  2. Next, check all of the autoclave’s components to make sure they are in working order.
    • Make sure the heating elements and fans are functioning properly.
    • Check the seals and gaskets for any signs of wear or damage.
  3. Inspect the interior and exterior of the autoclave for any signs of damage or wear.
    • Make sure all of the components are in working order and check for loose or missing parts.
  4. Perform an additional biological live spore test to ensure proper sterilization is occurring.
  5. Finally, clean the inside chamber and perform a flush of the lines.

Yearly Autoclave Preventive Maintenance
Yearly preventive maintenance is the most comprehensive maintenance and should include a full inspection of the autoclave.

  • Start by performing your regular scheduled monthly maintenance procedure tasks.
  • Next, check the temperature and pressure gauges to make sure they are functioning properly.
    • Make sure the readings are accurate and the autoclave is producing the correct temperature and pressure for safe sterilization.
  • Inspect all of the components to make sure they are in working order.
    • Make sure the heating elements and fans are functioning properly.
    • Check the seals and gaskets for any signs of wear or damage.
  • Finally, clean the door seals and gaskets using a soft cloth or brush and warm, soapy water.
    • Make sure the seals are free from any cracks or tears.

A Professional Touch
Additionally, having a professional autoclave repair and maintenance technician maintain your autoclave, at least yearly, will help to ensure proper maintenance and functionality of your autoclave to help maintain safe and sterile processing. In addition to the items above, the technician will perform more comprehensive testing and inspection as well as perform any necessary repairs or calibrations to the machine. Having a preventive maintenance and repair plan ensures your autoclave will continue to function properly and safely, while also minimizing downtime and risks associated with failing autoclaves.

Regular Maintenance for Optimal Results
Performing regular preventive maintenance on your autoclave is essential to ensure it is functioning optimally. Follow these tips to ensure your autoclave is performing at its best and providing the highest quality of sterilization.

The ABCs of Value-Based Care: What You Need to Know

2023 Alliance sponsor feature article courtesy of Aledade

Value-based care is the concept that health care clinicians should be paid for keeping people healthy rather than the volume of services delivered. The goal is to help patients maintain their highest possible level of wellness, rather than waiting until patients get sick to provide care, which is often more complex and expensive.

North Carolina Moves Forward: COVID-19 Public Health Emergency Ends

May 12 COVID-19 Update from NCDHHS

The U.S. public health emergency that was declared to respond to COVID-19 ended yesterday, May 11. North Carolina will continue to distribute the federally funded COVID-19 vaccines and tests for free to individuals who are uninsured while supplies last.

While the public health emergency has ended, COVID-19 vaccines, testing and treatment will remain free in North Carolina, regardless of insurance or immigration status, while supplies last. When supplies of federally purchased vaccines run out, they will be available like flu shots and other routine vaccinations, covered by Medicare, Medicaid, private insurance or out-of-pocket costs for the uninsured. Visit to learn more or to contact your local health department.

As the public health emergency ends, people’s Medicaid, WIC and Food and Nutrition Services benefits could change. On April 1, North Carolina began the recertification process to check the status of all Medicaid recipients and work to minimize health care coverage gaps for families. Medicaid recertifications will happen on a rolling basis into 2024. The first beneficiaries will see changes July 1.

For more information about COVID-19 resources following the end of the public health emergency, visit or call 1-800-CDC-INFO. Read more about the massive number of vaccines administered, tests distributed, and community events and partners DHHS has worked with during the past three years in an NCDHHS news release.

In Memoriam: Tim Bell

It is with a heavy heart we announce the passing of longtime NCMGMA member Tim Bell. Please find below the obituary for Tim, with text provided courtesy of Children’s Health of Carolina, PA, where Tim was a practice administrator.

Timothy Lee Bell, 66, of North Myrtle Beach, SC – devoted husband and father, loyal employee, friend and confidant to many – left the loving arms of his family to be welcomed home by his heavenly father on April 29, 2023. He was born on October 11, 1956, in Moundsville, WV, to the late Ronald and Virginia Bell.

Tim was a lifelong Methodist. He served his various churches in many administrative positions: Sunday school teacher, praise team drummer, United Methodist Men president, cook and choir member. He could be seen annually at the hushpuppy fryer at the Chestnut Street Methodist Men’s Fish Fry and helped cook monthly breakfast for the men’s group. Tim was most happy when traveling, playing the drums, fishing, or cooking.

Tim earned a BS in Medical Science from Alderson Broaddus University and a Master of Public Health from UNC Chapel Hill. He started his career as a Physician Assistant in Robeson County, NC, at Rowland Medical Center before becoming a Vice President at Scotland Memorial Hospital. For the past 28 years he was a Practice Administrator and the Executive Director of Children’s Health of Carolina. He also served as a board member and past chair of Southern Regional AHEC.

Tim was a member and past chair of the NC Pediatric Society Practice Managers and was honored as Practice Manager of the Year in 2007. He was a member of the North Carolina Medical Group Management Association and was honored as Administrator of the Year in 2014. Tim was a Fellow in the American College of Healthcare Executives, a Fellow in the American College of Medical Practice Executives, and a member of the American Academy of Physician Assistants.

Left Photo — (L-R): Tim Bell is presented with the 2014 Administrator of the Year award by David Sousa. Right Photo — Tim accepts the Administrator of the Year Award.

Tim is survived by his wife Sharon of North Myrtle Beach, SC; daughter Christine Bell of Lumberton, NC; two sons, Jeffrey Bell of Little River, SC, and Benjamin Bell of Charlotte, NC; and brother Dr. Ronald Bell, Jr., of Little River, SC.

A private memorial service will be held by the family. A celebration of life remembrance will be held at a later date. The family appreciates all of the many acts of kindness during Tim’s illness.

In lieu of flowers the family suggests memorial contributions to The Preston Robert Tisch Brain Tumor Center at Duke University Medical Center, P.O. Box 3624, Durham, NC 27710 or to the cancer research initiative of your choice.

Welcome New Members

Our membership continues to grow! Take a look at the list of healthcare professionals and students who have recently joined NCMGMA (March 17, 2023, through April 28, 2023):


  • Terri Abdelghafar, Carolina Ear Nose & Throat Sinus and Allergy Center, PA, Hickory, NC
  • Eric Backus, Uptick Health, Chapel Hill, NC
  • Kate Edwards, Uptick Health, Chapel Hill, NC
  • Lauren Gray, Midtown Pain and Spine/ Raleigh Neurosurgical Company, Raleigh, NC
  • Katherine Johnson, Natural Beginnings Birth & Wellness Center, Statesville, NC
  • Marnie Manske, Duke Primary Care, Durham, NC
  • Marsha Marsh, Atrium Health Behavioral Health Psychiatry & Counseling – Davidson, Davidson, NC
  • DeLano Miller, Carolina Collaborative Community Care, Fayetteville, NC
  • Ryan Pope, Catawba Valley Medical Group, Hickory, NC
  • Ashley Rickett, Carolina Conceptions, Raleigh, NC
  • Laurri Wallace, Premier Pain Solutions, Asheville, NC
  • Matthew Wilson, Carolina Ear Nose Throat, Hickory, NC


  • Jamie Anderson, Clarus Care, Nashville, TN
  • Maggie Clougherty, Davis Moore, Raleigh, NC
  • Tracey Cumberland, Curi, Raleigh, NC
  • Krista Dyer, Nuance Communications, Burlington, MA
  • Rafael Jones, ScanSTAT Technologies, Alpharetta, GA
  • Michael Kilby, HitsTech, Conover, NC
  • Evan Marleaux, CLA (CliftonLarsonAllen LLP), Charlotte, NC
  • Melissa Marshburn, AmeriHealth Caritas North Carolina, Raleigh, NC
  • Katie McCoy, NC-PAL, Durham, NC
  • William Sanderson, Curi Capital, Raleigh, NC
  • Jill Vance, Medecision, Charlotte, NC


  • Amari Bass, Winston Salem State University, Raleigh, NC
  • Sharnice Belser, Fayetteville State University, Fayetteville, NC
  • Tonyita Breeden, Winston-Salem State University, Durham, NC
  • Allie Cabacar, East Carolina University, Creswell, NC
  • Justin Dodds, University of North Carolina at Chapel Hill, Durham, NC
  • Caroline Hodges, Appalachian State University, Nashville,
  • Vikram Karthik, University of North Carolina at Chapel Hill, Carrboro, NC
  • Kristine Khachatryan, University of Houston Clear Lake, Katy, TX
  • Tiffany Mcintyre, Fayetteville State University, Fayetteville, NC
  • Nikki Miller, Fayetteville State University, Columbis, SC
  • Lisbeth Mora, Fayetteville State University, Fayetteville, NC
  • Tyjae Morrison, Fayetteville State University, Charlotte, NC
  • Victoria Munnings, University of North Carolina Wilmington, Rocky Point, NC
  • Maysia Parish, Fayetteville State University, Fayetteville, NC
  • Rana Qassab, University of North Carolina at Charlotte, Charlotte, NC
  • Brandi Rowlett, Fayetteville State University, Fayetteville, NC
  • James Southard, University of North Carolina at Wilmington, Wake Forest, NC
  • Sarah Vasa, University of North Carolina at Chapel Hill, Chapel Hill, NC
  • Christian Wells, Fayetteville State University, Fayetteville, NC
  • Gia Xiong, Western Governor’s University, Morganton, NC
  • William Yentsch, University of North Carolina at Charlotte, Pittsboro, NC

Charleston Marriott Room Block Sold Out. Additional Rooms Secured for 2023 Annual Conference

There’s Still Time to Join Us in Charleston
Make Your Room Reservation Today!

Make plans to join us May 17-19 as we make our return to Charleston for our 2023 Annual Conference. We’ll be downtown at the Charleston Marriott where we’ll be hosting first-class speakers, displaying the latest and greatest industry products and services, and providing plenty of networking and entertainment time. Click here for complete conference details.

Hotel Accommodations

Our NCMGMA room block at the Charleston Marriott is sold out. To make reservations at the Charleston Marriott outside of our block, please contact the hotel directly at 800-649-9375.

We have secured additional discounted rooms at the Courtyard by Marriott Charleston Waterfront. The rate is $249 per night. Our room block discount ends Tuesday, May 9, 2023. Please click the button link to reserve your room, under the NCMGMA block, for Wednesday, May 17th – 19th.


If you have any questions about the Annual Conference, please contact
the NCMGMA offices at

Annual Conference Discounts End Wednesday (4/26)

Conference Discounts End Wednesday (4/26)
Join us for the program, register for the savings!

Make plans to join us May 17-19 as we make our return to Charleston for our 2023 Annual Conference. We’ll be downtown at the Charleston Marriott where we’ll be hosting first-class speakers, displaying the latest and greatest industry products and services, and providing plenty of networking and entertainment time.

Browse this email for complete event details and register today to join us in Charleston.

Early bird registration discounts end Wednesday, April 26th.
The Annual Conference program is worth 9.25 CEUs.


Hear from labor/delivery nurse and TikTok star Jen Hamilton; HR gurus Don Harkey and Stephanie Anderson; management consultant Kerri Burchill, Ph.D.; and government relations expert Thomas Kincheloe. Learn more.

Wednesday Charleston Tours

We’re adding more fun to this year’s conference. On Wednesday evening we’ll be offering three tours of Charleston. Whether you’re interested in food, cocktails or a little bit of history and scare, we’ve got something for everyone to enjoy!

Savor the Flavors of Charleston
6:30pm – 9:00pm

In Charleston’s delicious, award-winning food, you taste more than a chef’s skill and passion, you taste the vibrant flavors from farmers’ fields, the bounty from the waters, and more than 300 years of rich history, culture and culinary tradition.

Pricing – $125 per person (without alcohol) & $175 per person (with alcohol).

Ghost and Graveyard
7:00pm – 8:30pm

Charleston’s rich history brings with it incredible stories — and ghosts! In a city that’s endured everything from war, earthquakes, and hurricanes to financial prosperity and artistic achievement, ghosts, haunted places, and legends are everywhere.

Pricing – $40 per person.

Toast of the Town
6:30pm – 8:30pm

Charleston’s talent for entertaining is world renowned! Join us and visit the quaint bars of three of Charleston’s most popular, upscale boutique inns, and learn about how this colonial port city became known as one of the best places to raise a toast.

Pricing – $95 per person

Learn more about our Wednesday evening tours and additional Annual Conference highlights here.

Hotel Accommodations

The Charleston Marriott, overlooking the Ashley River, offers easy access to beautiful downtown historic Charleston, the old city market and great dining and entertainment. The NCMGMA room block rate is $205 per night. The cutoff date is April 26, 2023. Learn more.


The exhibit hall is full of hands-on demonstrations of the products and services driving and innovating healthcare management. From IT to insurance to collections, you’ll get one-on-one discussions with the companies taking healthcare management to the next level. Learn more.

Register Today!

Online registration is now open. Full conference costs start at $425 for members. See all of our conference pricing here. To register today, please follow the online registration link below. Early bird discounts end April 26th.


If you have any questions about the Annual Conference, please contact
the NCMGMA offices at

April 24 Webinar: NC Medical Practice Salary & Benefits Survey Review

NCMGMA Medical Employee Salary & Benefits Survey Review

April 24 | 12:00pm – 1:00pm | Zoom

Data Matters. Join us on April 24th as we hear from Tracy Martin, CPA, with BRC detail out 2022’s North Carolina-specific salary survey highlights along with important KPIs, and year-over-year salary trends.

It is essential healthcare practices review their complete compensation package (wages, salaries, benefits), annually, to help attract and retain exceptional employees. By ensuring market-based competitiveness and maintaining internal equity, practices are more likely to retain their valued employees. Due to the unprecedented impact of COVID-19, 2022 healthcare practices continued to witness shifts in historical compensation practices.

After completing this webinar, participants will:

  • Hear the current state of healthcare compensation within North Carolina
  • Use survey data to update and validate current compensation/recruitment practices for the following areas:
    • Salary Administration
    • Nursing, Mid-Level & Other
    • Benefits
    • Office Staff
    • Laboratory & Radiology
  • Hear additional KPIs and year-over-year trends based on data gathered through NCMGMA’s highly respected annual Medical Employee Salary & Benefits Survey.

Register Today!

This webinar is free for members and $25 for non-members. After you register, you will receive an email confirmation and an email reminder with webinar login instructions.

Tracey Martin
CPA and Partner
Bernard Robinson & Company

Tracey is a CPA and partner in the Wilmington office of BRC. She applies her knowledge and practical ideas to meet client needs from both a business and tax perspective. Tracey works primarily with medical practices, professional service groups and high net worth individuals.

Tracey also leads BRC’s client accounting service line, focusing on providing outsourced accounting and CFO advisory services to clients. With over 30 years of experience, Tracey enjoys working with healthcare clients to address the ongoing challenges they face – delivery system consolidation, increased transparency, increased regulatory requirements and physician transition.

Thank You to Our Sponsor


For questions, please contact the NCMGMA offices at