Lisa Hooks, MBA, Named NCMGMA/Medical Mutual Administrator of the Year


(L-R): Steve Parker of Medical Mutual, 2018 Administrator of the Year Lisa Hooks and NCMGMA President Sandra Jarrett

Lisa Hooks, Executive Director for Mt. Olive Family Medicine Center (MOFMC), was named the 2018 NCMGMA/Medical Mutual Administrator of the Year during the North Carolina Medical Group Management Association’s Annual Conference (NCMGMA) awards banquet on Thursday, May 10th. The event was held at Harrah’s Casino and Resort in Cherokee, NC.

The Administrator of the Year award honors a medical practice administrator who has demonstrated exceptional leadership and management proficiency, and who has helped enhance the effectiveness of health care delivery in North Carolina. Sponsored by Medical Mutual Insurance Company, the Administrator of the Year Award also provides the recipient with a stipend for continuing education at a state or national Medical Group Management Association (MGMA) meeting or professional development through ACMPE.

Lisa Hooks has served as the executive director of Mt. Olive Family Medicine Center (MOFMC) for almost 20 years. Under her leadership, MOFMC is consistently recognized as one of the best family medicine practices in North Carolina. For the past three years, MOFMC has been recognized as the “Best Medical Practice in Wayne County” by the Goldsboro News Argus and was recently awarded the Practice of the Year Award from NCMGMA.

Some of Lisa’s standout achievements include: MOFMC received the Level III Patient-Centered Medical Home designation; she helped develop MOFMC’s Chronic Care Management Program and Concussion Clinic; and during the 2017-18 fiscal year, Lisa wrote for and was awarded with $448,879 of grant money for MOFMC.

Lisa is the Professor (Adjunct) for Health Care Management at the University of Mount Olive and is involved in several professional and community organizations, including the Mt. Olive Chamber of Commerce, the Coastal Administrators Advisory Committee for Medical Mutual, and the Medicaid Committee and Blue Cross Blue Shield Committee for the North Carolina Medical Group Management Association.

Approximately 200 people attended the Annual Conference in Cherokee this past weekend. This year’s conference featured nationally-recognized speakers, general and breakout sessions led by industry veterans and an exhibit hall showcasing the latest healthcare management products and services.


Join Us at the NCMGMA Annual Meeting Reception on May 9th in Cherokee

NCMGMA-Annual-Reception-2018bIf are registered for the 2018 NCMGMA Annual Conference at Harrah’s Cherokee, make plans to join your colleagues and friends for a night of food, entertainment and bowling at the UltraStar Multi-tainment Center, located on the Harrah’s property.

All attendees and exhibitors are welcome to attend.  The reception is scheduled to be held Wednesday, May 9th, from 7:00 PM to 10:00 PM, in the UltraStar Multi-tainment Center at Harrah’s Casino in Cherokee, NC.

This reception is sponsored by Medical Mutual, MSOC Health and SunTrust Bank.

If you have not already registered for the Annual Conference, there’s still time.  To learn about our schedule of events, fees and registration, please visit our website at this link.

Why Leaders Must Continue Growing

By Tracy Spears, Founder of Exceptional Leaders Lab (

ac18-ts200aYou can’t lead anyone if you aren’t committed to your own personal growth. How can you be trusted to help cultivate other people’s potential when you aren’t living up to your own? It’s one of the biggest reasons people ultimately fail at developing other people . . . their people simply outgrow them.

Most people are utilizing the phrase “fake it ‘til you make it.” Let me be clear . . . it’s okay to fake it for a while, provided you are also doing the work that will ensure you continue to grow in your role.

How can you be an amazing leader if you aren’t continuing to improve personally? If deep down you don’t feel deserving of success? I can’t tell you how many incredibly talented people I’ve met that have no idea how special they are. How does that happen? Was it something their parents said? A teacher that embarrassed them during class? A coach pushing too hard? A spouse? (or ex-spouse) A sibling? How can someone give all of their power to someone who is probably not even living up to their own potential?

People spend millions of dollars on books, seminars, psychologists, and life coaches, trying to “live their best life,” yet never really master it. Hey, just the fact that you want to “up your personal game” is a huge part of the battle, but what more can you be doing?

Have you ever met or spent time with someone that has made a commitment to grow or improve their life? Do they continue to be curious about new things? Do they seem to be living a BIGGER life than you? Don’t you love spending time with them?

Or maybe you were that person! You were on the right path, you had it figured out, and then one day . . . poof . . . the spark was gone. The energy that made you jump out of bed somehow disappeared. Perhaps someone you value threw a big bucket of water on the “fire” that was fueling you. Maybe you just jumped in a big pool and extinguished yourself by being complacent. Over time, you started to buy into what you believed were flaws about yourself. You accepted them as the “truth.”

Here are a few questions for you to consider:

  • Do you think you need to make some changes in your routines?
  • What do you think is holding your back?
  • What are you most passionate about?
  • What are your self-limiting beliefs?
  • What is the worst thing someone has ever said about you?
  • Is what they said true?
  • How does that statement play out in your life day to day?
  • Who is on your personal Board of Directors? (who is giving you counsel?)
  • What are you proactively doing to make your life BIGGER?

It would take days to answer these simple questions. Most people have never thought about their own self-limiting beliefs, the deep-down feelings of self-worth. After a lot of introspection, I can absolutely guarantee you people come to the conclusion that there are things they are unconsciously believing that aren’t even true.

I love the title of Byron Katie’s book, “Who Would You Be Without Your Story?” You don’t even have to read the book (but you should) to understand the point. What is your success story? What do you believe deep down in your gut you truly deserve? It’s important to know because it will define you at some point. It will drive you or sabotage you, and it’s totally your choice. Leading people effectively requires an in-depth understanding of your own self-limiting beliefs and a huge dose of personal awareness, neither of which is easy to ascertain.

Let this be the time that you finally do something about the old tapes playing in your head that have been holding you back. There are people depending on you . . . co-workers, spouses, bosses, children . . . and YOU.

Note: Tracy Spears is one of the keynote and breakout session speakers of the 2018 NCMGMA Annual Conference, scheduled for May 9-11 at Harrah’s Cherokee in Cherokee, NC.  To learn more about her sessions and the complete event details, follow this link.

Top Five Things to Know About the M3 Conference


The M3 – Merging Medicine and Management Conference – is just over a month away . If you haven’t registered yet for this unique gathering of physicians, physician assistants, practice administrators, and medical group managers, then consider these five facts about the conference to be held in Raleigh, September 14-16:

  1. The 11 general sessions feature noted national and local experts on everything from physician burnout to health care policy during the Trump administration. Review the agenda.
  2. The North Carolina Medical Society (NCMS) and the North Carolina Medical Group Management Association (NCMGMA) will present their annual awards during the conference including the Administrator of the Year Award and the E. Harvey Estes Award. Be there to honor your colleagues.
  3. The M3 brings together a who’s who in the medical community, creating fertile ground for insightful discussions and networking with your peers from across the state.
  4. Enjoy great food and drink and ample opportunity to socialize with old and new friends.
  5. Register before Aug. 25 and save $50.

Get all the details and register today at this link.

Practice of the Year Award Nominations Deadline Extended to March 22nd


Practice of the Year Award
Nomination deadline extended to March 22nd

First Citizens Bank LogoNCMGMA is proud to partner with First Citizens Bank to present the Annual Practice of the Year Award, to be presented on the evening of Monday, May 8th during the NCMGMA Annual Conference in Charlotte. This award recognizes a medical group practice that has made a significant contribution to their community, patients and/or staff through volunteer work, indigent clinics, fundraisers, staff wellness programs, community clean ups, community screenings, and education (internal & external).

To submit your entry form, please fill out this nomination form and submit back to the NCMGMA offices. All nominations for this award are due by 5pm on Wednesday, March 15th.

For complete information on the 2017 NCMGMA Annual Conference, please visit the NCMGMA website at

Inf you have any questions about the Practice of the Year Award or the Spring Conference, please contact the NCMGMA offices at or at 800-753-MGMA (6462).

NCMGMA New Bern Roadshow Postponed


New Bern Roadshow Postponed

NCMGMA’s primary concern is our members’, attendees’ and exhibitors’ safety. The Roadshow Committee and NCMGMA Leadership have made the decision to postpone the New Bern Roadshow scheduled for this Friday due to the unsafe routes getting into New Bern. Things can change very quickly during natural disasters and routes that are available today, may not be available tomorrow due to rising flood waters. We apologize for any inconvenience and appreciate everyone’s understanding.

Details regarding another date for the NCMGMA New Bern Roadshow will be sent as soon as this information is available.

Roadshow Attendees and Exhibitors
If you have a hotel reservation, please cancel this as soon as possible in order not to incur any cancellation fees. The Marriott Courtyard’s number is 252-636-0022.

Roadshow Exhibitors
If you have already shipped materials to the Convention Center, please email to arrange details on shipping these items back to your offices.

Roadshow Attendees and Exhibitors
For your ease, once the new Roadshow date has been released, we will transfer your registration. If you are unable to make this new date, you can contact our offices for a refund. Again, we apologize for any inconvenience and appreciate everyone’s understanding.

Our thoughts are with those who have been affected by Hurricane Matthews. Many areas are still reeling from the flooding waters and more is expected today and tomorrow. Please reach out to NCMGMA members in these areas and send your support. Many communities are gathering food, water and other essentials to send to affected areas – please consider you or having your practice participate in these efforts to get supplies to those in need.

President’s Message

Dear NCMGMA Colleagues,


Jacob Rodman, 2015-16 NCMGMA President

It is hard to believe that we are nearing the end of summer and fall is almost here, and if your life has been like mine, this summer has flown by.

As I look back over the last several months and think of what NCMGMA has accomplished, I could not be more proud to be a part of this great organization. In June, we had a tremendous advocacy day’s event where Brad Wilson (BCBS), Wayne Goodwin (NCDOI) and others shared their thoughts and ideas on the current state of healthcare. Since then, we’ve been communicating with BCBS on a whole new level. NCMGMA has pulled up a seat at the table, and we have been making a difference. Thanks!

Looking towards the future, the joint conference committee has been hard at work planning a spectacular inaugural M3 Conference for us in September (September 15-18 at the Grandover Resort), as we partner with the NC Medical Society and all of our committees have been hard at work representing all of you every step of the way. I hope to see a majority of our membership at the Grandover Resort for this conference!  You can find complete information about the event here.

Healthcare has continued to be on shaky ground, and one thing is guaranteed from the elections this fall, healthcare will continue to be a hot national debate. The leadership team will be holding a retreat later this week to discuss our organization’s future and how best to position ourselves. Our main goal is to be an advocate for you, our members, while also providing top-notch education and allowing for networking opportunities for each of us. Our credo is to be “leaders for tomorrow’s healthcare.” This is a credo we do not take lightly and is at the center of every decision we make.

I thank all of you for your involvement in NCMGMA and can assure you that as always, the leadership is hard at working representing you, every single day. As we prepare for a new year in NCMGMA, I urge all of you to get involved in the state organization in addition to getting plugged into your local chapter. The connections and time spent will be well worth it.

Again, I hope to see you all at the M3 Conference in Greensboro in September. I can promise you that it will be an event unlike any other!


Jacob A. Rodman
2015-2016 NCMGMA President