June 21st NCMGMA-NCMSF Webinar: Medical Practice Customer Service Strategies

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Tuesday, June 21, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.

In this 60-minute, interactive panel webinar, you’ll learn:

• How to build a culture of customer service within your organization through a common language shared between administration and staff.
• Techniques you and your staff can use to recognize opportunities for an improved patient experience.
• How objective data regarding the patient experience can be used to create better experiences for future patients.

Webinar Panelists

Ron Chorzewski
Chief Executive Officer
Midlands Orthopaedics & Neurosurgery
With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.

Bradley Scheel
Experienced Healthcare Leader
With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.

Melissa Kale
Practice Administrator
Catawba Pediatric Associates
Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.

Moderator
Marc Kleinman
Vice President of Sales
rater8
Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Click here to register online

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.