Provide Exceptional Care by Reshaping your Healthcare Culture


2018 Fall Conference
October 17-19, 2018
Charleston Marriott | Charleston, SC

berrett300aBritt Berrett, PhD, FACHE, and the co-author of Patients Come Second: Leading Change by Changing the Way You Lead, is bringing his game-changing program to the Fall Conference in October. Dr. Berrett will teach us how to understand our practice’s healthcare culture. He will show us how to identify our culture, learn from it and ultimately shape it to provide the best care possible to our patients.

Here’s what Dr. Berrett will be presenting in October:

  • General Session:
    Patients Come Second: Leading Change by Changing the Way You Lead – Part I
    Thursday, October 18th, 8:00 am – 9:30 am
    How did we get here? We are told that “culture eats strategy” but what does that mean? What is the “culture” of a healthcare organization? We will discuss the cultural dynamics in healthcare and the historical context of evolution. Personal stories will be shared on how the culture of a healthcare organization strengthens or weakens its ability to provide exceptional care.
  • General Session:
    Patients Come Second: Leading Change by Changing the Way You Lead – Part II
    Thursday, October 18th, 10:30 am – 11:45 am
    How do you measure culture? Why do some co-workers believe the culture is toxic and others praise its vibrance? There has to be some way to measure organizational culture! This course will introduce the Cultural IQ or CIQ: a tested, self-evaluation tool that organizations can use to identify cultural perceptions. We will also share ideas on how to strengthen the ten dimensions of organizational culture.
  • Breakout Session:
    Creating a Culture Development Plan
    Thursday, October 18th, 1:00 pm – 2:00 pm
    Time to get into the weeds! How do you develop a vibrant culture? We have gotten past the “Why” and now we are focusing on the “How.” Participate in an interactive workshop that invites an exchange of ideas and experiences. Learn from others and be led to the creation of an organizational culture development plan.

Don’t miss these ground-breaking sessions and more: register today! To view the full list of Fall Conference offerings, please visit the schedule of event page here.


Registration is open for the 2018 Fall Conference in Charleston so sign up today. Click on the links below to access our online and print registration forms. For complete details on registration costs, follow this link. Early registration discounts end September 24th.

PLEASE NOTE: Non-member conference registration includes a complimentary Active membership (for qualifying registrants) in the North Carolina Medical Group Management Association (NCMGMA) for now through the end of the 2018-19 membership year. Visit the General Information page here to see if you qualify for an NCMGMA Active membership.

Hotel Accommodations

All events for the Annual Conference are scheduled at the Charleston Marriott, located at 170 Lockwood Blvd. in Charleston, SC. We are pleased to offer our attendees the discounted group rate is $174 per night (plus 14% tax + $2.24 destination fee). Hotel reservations can be made online by clicking here. The hotel room block cutoff is September 24th.

About the Marriott
Experience true southern hospitality and modern accommodations at its finest at the Charleston Marriott. Our location, overlooking the Ashley River, offers easy access to beautiful downtown historic Charleston, the old city market, local area beaches, The Citadel, and of course, great dining and entertainment. Our downtown Charleston hotel offers luxurious hotel amenities including high-speed wireless internet, shuttle service to the historic district, state of the art business and fitness centers.


For questions or more information about the Fall Conference in Charleston, please email us at, or call us toll free at 800-753-MGMA (6462).

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