Greenville Roadshow Rescheduled for March 9th


Greenville Roadshow Rescheduled for March 9th

March 9, 2018
Holiday Inn Greenville
203 SW Greenville Blvd.
Greenville, NC 27834

NCMGMA is hitting the road and coming your way! Join us in Greenville on March 9th for a day filled with great educational content supplied by V2V Consulting and Sean Keyser with Novant Health as well as great networking opportunities with other members and NCMGMA Alliance Exhibitors. Registration includes continental breakfast and lunch. Register additional employees with the same company for just $75.00 each!

Note: If you were registered for the January 18th date, your registration has been automatically transferred to the March 9th date. If you would like to cancel your registration, please contact the NCMGMA offices at or 800-753-6462.

Schedule of Events

8:30am – 9:00am
Attendee Registration
9:00am – 10:00am
Exhibitor Move In
9:00am – 10:15am

General Session I
Care Squared
• Deb Wiggs, V2V

10:15am – 10:45am
Break with Exhibitors
10:45am – 11:45am

Breakout Sessions
101 — Administrator Track: Clinical Administrator Sandwich
• Deb Wiggs, V2V

102 — Front Office Track: People Watching and Storytelling
• Sean L. Keyser
Corporate Vice President Patient Experience (a.k.a. “Experience Geek”)
Novant Health

11:45am – 1:00pm
Lunch with Exhibitors & Exhibitor Giveaways
1:00pm – 2:00pm

Breakout Sessions
201 — Administrator Track: From Hospitality to Humanity: Are we using the wrong lens?
• Sean L. Keyser
Corporate Vice President Patient Experience (a.k.a. “Experience Geek”)
Novant Health

202 — Front Office Track – The Platinum Rule: Diversity in the Medical Practice
• Deb Wiggs, V2V

1:00pm – 3:00pm
Exhibitor Breakdown
2:00pm – 3:00pm

General Session II
The Humanity of Consumerism: Hard Knocks and Infinite Wisdom in the Human Experience
• Sean L. Keyser
Corporate Vice President Patient Experience (a.k.a. “Experience Geek”)
Novant Health

3:00pm – 3:30pm
Closing Discussions

Roadshow Speakers

rsg17-sk151aSean L. Keyser
Corporate Vice President Patient Experience
(a.k.a. “Experience Geek”)
Novant Health
Sean provides administrative direction for patient experience strategies for Novant Health system based in Winston Salem, NC. Prior to joining Novant, Sean served as Vice President of Hospital Operations for Healthcare Management Directions, Inc., Nashville, TN. Sean provided administrative support and direction to HMD’s Smart HospitalsTM by supporting clinical, financial, governance, and service elements from initial start-up through on-going operations.

rsg17-dw151aDeb Wiggs, FACMPE
V2V Management Solutions
Deb has been transforming medical care delivery since her career began. She’s established rural health clinics, grown multi-specialty physician practices and facilitated countless strategy sessions that have helped clients achieve a sustainable competitive advantage. Deb’s great love is to pass this knowledge along via public speaking with humor, practical reality and a commitment to provide resources that transform how care is delivered. As a past board chair of MGMA, she understands the complexity of the healthcare system and knows how to work in it without making it more complicated. Her strengths lie in strategic planning, governance, and leadership coaching.

Hotel Information

NCMGMA’s Headquarter Hotel is the Holiday Inn and the discounted group rate is $109/ single per night (plus tax). The hotel cut off is February 28th. Guests can begin booking their reservations directly by dialing 877-271-2616 and ask for the NCMGMA group block. They can book online at and key in the group code NCM.


Additional Staff and Student Discount
We are making it affordable for students to attend this event as well additional staff from your practice! Consider bringing your front manager/lead to attend their own specific tracks during the breakout sessions. Bring one or more additional staff from your practice and save $50 on each of their registrations.


Roadshow registrations include all educational events, access to exhibitors and lunch. Click here to visit the NCMGMA website and see the complete list of Roadshow registration fees!

Click here to register


If you have any questions about the Greenville Roadshow, please email the NCMGMA offices at

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