Palmetto GBA E-mail Update: Monday, May 22, 2017

Action Needed: Due to Increased CMS Security Requirements, eServices Portal Users Must Sign Up for Multi-Factor Authentication (MFA) by July 1, 2017
This article informs providers who use the eServices Portal that they must sign up for MFA by July 1, 2017. Instructions on how to register for MFA are also included in this article. Please review this information and share it with your staff who uses eServices.

Applies to:

  • JM Home Health and Hospice//General
  • JM Part A//General
  • JM Part B//General
  • Railroad Medicare (RRB)//General – Railroad Medicare

Comprehensive Error Rate Testing (CERT) Question and Answer Fact Sheet
This article includes updates to questions and responses about the Comprehensive Error Rate Testing (CERT) program. Please review this information and share it with your staff.

Applies to:

  • JM Part A//General
  • JM Part B//General
  • JM Home Health and Hospice//General

Provider Contact Center (PCC) To Close May 29 For Memorial Day
The Provider Contact Center (PCC) will be closed on Monday, May 29, 2017, in observance of Memorial Day. The Call Center will reopen on Tuesday, May 30. Please review and share with your staff.

Applies to:

  • JM Part A//General
  • JM Part B//General
  • JM Home Health and Hospice//General

Ask the Contractor Part B Teleconference May 11, 2017: eServices Auditing and Reports Topic Discussion and Questions and Answers
The Ask the Contractor Part B Teleconference May 11, 2017: eServices Auditing and Reports Topic Discussion and Questions and Answers are now available. Please share with appropriate staff.

Applies to:

  • JM Part B//General

Email and Faxed Inquiries
CMS requires all providers to utilize the Provider Contact Center (PCC) (855-696-0705) as their point of contact with their Medicare Administrative Contractors. If you submit an unsolicited fax or email inquiry directly to a specific department, your inquiry will be routed to the written correspondence area within the PCC for proper logging, tracking, research and response. An escalation process is used for complex issues. Submitting inquires directly to the PCC will assure CMS compliance and allow for the most timely response. Please share with appropriate staff.

Applies to:

  • JM Part B//General

June 2017 Medicare Part B Updates, Changes and Reminders: June 8
Palmetto GBA will host the Medicare Administrative Contract Part B June 2017 Quarterly Updates, Changes and Reminders Webcast on June 8, 2017, at 10 am. ET. These updates, changes and re minders include any new billing regulations, hot topics that impact provider billing, and a Q & A segment for questions on covered material. Note: An NPI and PTAN are required to register. You should only enter ‘n/a’ if you do not have an NPI or PTAN. Please share with your staff, and register today.

Applies to:

  • JM Part B//General

Medicare Basics for Part B Providers Webcast: June 26
On June 26, 2017 at 10 am ET, Palmetto GBA will host a webcast for new Part B providers and billers with a beginner level experience. If you are new to Medicare or have new billing staff, this webcast is for you. This learning tool gives a general overview of the following topics: The four parts of Medicare; Billing provider enrollment requirements; Mandatory claim submission regulations; Completion of the CMS 1500 claim form and Resources for new providers. Please plan to attend.

Applies to:

  • JM Part B//General

There is Still Time to Evaluate Our Services!
There is still time to share your experiences about the services we provide. Please complete the MAC Satisfaction Indicator (MSI) survey. These survey results will help us find ways to better serve you.

Applies to:

  • JM Part B//General

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