Palmetto GBA E-mail Update: Monday, January 09, 2017

We’d love your feedback!
Palmetto GBA is committed to continuously improve your customer experience. We welcome your feedback on your experiences with the PalmettoGBA.com website and the eServices portal. As a visitor to the Palmetto GBA’s website, you may be presented with an opportunity to take the website satisfaction survey. The next time the survey is offered to you, please agree to participate and provide us with your feedback.

Applies to:

  • JM Home Health and Hospice//General
  • JM Part A//General
  • JM Part B//General

eServices Administrators: Assign Unique User IDs
When assigning user names for individuals at your practice, facility or agency, make sure each user ID is unique. It is recommended to use an employee’s first and last name instead of something generic or related to their position. Please share with appropriate staff.

Applies to:

  • JM Home Health and Hospice//General
  • JM Part A//General
  • JM Part B//General
  • Railroad Medicare (RRB)//General – Railroad Medicare

Lack of Documentation Affects Provider Reimbursement
Here are some guidelines for documenting medical records. All information about services performed must be documented. If it isn’t documented, then no one knows what was performed.

Applies to:

  • JM Home Health and Hospice//General
  • JM Part A//General
  • JM Part B//General
  • Railroad Medicare (RRB)//General – Railroad Medicare

Provider Contact Center (PCC) To Close For Training On January 13 and Closed on January 16 for Martin Luther King Jr. Day
The Provider Contact Center (PCC) will be closed for training on January 13, 2017, from 8 a.m. to 12 p.m. ET. The PCC will reopen at 12 p.m. ET. The PCC will also be closed on January 16, 2017 for Martin Luther King Jr. day.

Applies to:

  • JM Part A//General
  • JM Part B//General
  • JM Home Health and Hospice//General

North Carolina Healthcare Finance Management Association (NCHFMA) Annual Medicare Update Conference: February 7
Palmetto GBA will be speaking at the North Carolina Healthcare Finance Management Association (NCHFMA) Annual Medicare Update Conference on Tuesday, February 7, 2017 8:30 a.m. – 4:30 p.m. ET at the Novant Health Conference Center 3333 Silas Creek Parkway, Winston-Salem, NC 27103. This workshop is tailored for Medicare providers who bill on both a Part A UB04 and Part B 1500 claim format. Please plan to attend.

Applies to:

  • JM Part B//General
  • JM Part A//General

Gain Insight Into Your Billing Patterns and Utilization Services: Use Electronic Comparative Billing Reports (eCBRs)
Palmetto GBA uses electronic Comparative Billing Reports (eCBRs) as an educational tool for providers to use in order to provide insight into your billing patterns and utilization of services in comparison to your peers. eCBR will provide you with the ability to view and download your individual CBR online.

Applies to:

  • JM Part B//General
  • JM Part B//Chiropractic
  • JM Part B//Physician
  • JM Part B//Primary Care

eUtilization: See Who Has Been Using Your NPI
Electronic Utilization (eUtilization) reports are now available in the eServices portal. eUtilization reports provide rendering providers and ordering and referring providers access to their personal data. This data can be reviewed to ensure providers are aware of when and by whom their NPI is being used for billing Medicare services and when their NPI is entered on a Medicare claim as the ordering referring physician.

Applies to:

  • JM Part B//General
  • JM Part B//Physician
  • JM Part B//Primary Care

E/M Weekly Tip

E/M Weekly Tip: Cloning (Chief Complaint (CC), History of Present Illness (HPI), Review of Systems (ROS) and Examination)
Always document the Chief Complaint (CC) and History of Present Illness (HPI) based on the patient’s description on that day. Never copy it from a previous visit. Only use the Review of Systems (ROS) and examination that is relevant to that day’s visit.

Applies to:

  • JM Part B//General
  • Railroad Medicare (RRB)//General – Railroad Medicare

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