December 13th Webinar: Six Crucial Behaviors of Patient-Facing Employees

NCMGMA-NCMS Webinar Series

December 13, 2016 | 12:00 PM – 1:00 PM
Sponsored by Medical Mutual


Employee engagement is increasingly recognized as one of the key drivers of improvements to patient satisfaction; if we do not have the right people in the right roles and staff are not satisfied, they cannot be expected to adhere to even the best customer service training programs and sustained improvement plans.

During this interactive session, we’ll discuss what core behaviors and tendencies are essential for your frontline staff and other key patient-facing employees. You’ll learn hiring strategies for identifying these natural tendencies in applicants when looking to fill these powerful positions and which training method will best help you to leverage your patient-facing employees’ skills to create outstanding patient experiences in your organization.


jv16-pic223aJamie Verkamp
Managing Partner and Chief Speaking Officer
As a speaker, trainer and consultant, Jamie’s passion for people has helped her to energize nearly 40,000 audience members and become a nationally recognized thought leader in the healthcare industry. Her background in marketing and consumer behavior pairs well with her career-long involvement in the healthcare industry, as she’s able to educate healthcare leaders to better understand patient behaviors, what they desire from their patient experience and what shapes their perceptions.

As a sought after speaker and trainer, Jamie shares her knowledge with audiences at more than 50 events each year speaking on topics related to patient experience excellence, new marketing initiatives and healthcare social media. Her expertise has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest and the American Medical Association. Verkamp’s 2010 article for the Medical Group Management Association, MGMA Connexion, titled “The Real Value of Social Media in Healthcare,” was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).


This webinar is complimentary for members and $50 for non-members. Space is limited so make sure to register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions.
Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self submit for these organizations.



For questions or more information please contact the NCMGMA offices at

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