NCTracks Update: May 6, 2015

Training Update

Reminder re: Provider Training Courses Available in May 2015
Registration is now open for several instructor-led training courses for providers that will be held in May 2015. The duration varies depending on the course and space is limited. Following are details on the courses and the dates and times they are being offered. Instructions for how to enroll are at the bottom of the email.

  • Friday, May 8 – 9:30 a.m. to 12:00 p.m. – Prior Approval – Dental and Orthodontic (WebEx)
    This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Dental Prior Approval Inquiry to check on the status of the PA Request. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.
  • Monday, May 18 – 9:00 a.m. to 12:00 p.m. – Provider Web Portal Applications Webinar (WebEx)
    This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.
  • Wednesday, May 27 – 9:30 a.m. to 12:00 p.m. – Prior Approval – Medical (Professional)
    This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
  • Wednesday, May 27 – 1:00 p.m. to 4:00 p.m.  – Submitting a Professional Claim
    This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSC facility in Raleigh. It includes hands-on training and will be limited to 45 participants.
  • Friday, May 29 – 9:30 a.m. to 12:30 p.m. – Submitting Dental and Orthodontic Claims (WebEx)
    This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site and ILTs: Remote via WebEx, depending on the format of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.

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