NCMGM News Sponsor

suntrustTwice monthly, NCMGMA News will feature a sponsor on our site.  Our sponsors are a vital part of our organization, enabling us to provide the high level of products and services our members have come to expect from NCMGMA.

Our sponsor is SunTrust Bank.

Learn more about SunTrust by viewing their ad in this sticky post and by visiting their website at https://www.suntrust.com/.

Annual Conference Discounts Deadline Extended

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Annual Conference Discounts Deadline Extended
Early registration and hotel cutoff extended to 4/24

May 9-11, 2018
Harrah’s Cherokee | Cherokee, NC

The North Carolina Medical Group Management Association (NCMGMA) is heading up to the mountains for our 2018 Annual Conference. Scheduled for May 9-11, we will be at the beautiful Harrah’s Cherokee for first-class healthcare management continuing education, networking and exhibition of the latest-and-greatest industry products and services.

The early bird registration discount and the Harrah’s Cherokee room block cutoff have been extended to Tuesday, April 24th. Register today to take advantage of these great savings!

Annual Conference General Sessions

We’ve brought in two nationally-known experts – Deborah Walker Keegan of Medical Practice Dimensions and Woodcock & Walker Consulting, and Tracy Spears of Exceptional Leaders Lab – plus we’ve gathered an array of practice management specialists and industry veterans, all to provided our attendees with some of the best healthcare leadership information available.

Annual Conference General Sessions Include:

  • Revenue Cycle Management
    Wednesday, May 9th | 4:00 PM – 5:00 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • Why People Do What They Do: Enhancing Interoffice Communication
    Thursday, May 10th | 8:00 AM – 9:30 AM
    Tracy Spears, Exceptional Leaders Lab
  • Tips, Hints and Tricks to Selecting your Vendors
    Thursday, May 10th | 10:30 AM – 11:30 AM
    Representatives from Parker Poe and NCHA Strategic Partners
  • Washington Update
    Friday, May 11th | 10:15 AM – 11:30 AM
    Mollie Gelburd, MGMA Washington

Annual Conference Breakout Sessions

You can’t lose with the breakout sessions we have lined up for the Annual Conference. From heatlhcare practice IT to Patient Access to Workers’ Compensation, you will walk away with ready-to-use tools to increase your practice’s odds for success!

Annual Conference Breakout Sessions Include:

  • 101 — Coach them Up or Coach Them Out: 5 Conversations Leaders Must Get Right
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Tracy Spears, Exceptional Leaders Lab
  • 102 — Mastering the Patient Access Challenge
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • 201 — Managed Care Contract Panel Discussion: The Gamble of Contracting
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Beacham Wray, Fran Sembert, Dickson Capps and Cam Cox, III (Moderator)
  • 202 — IHS Roundtable Discussion: Patient Satisfaction; Burnout for Managers, Staff and Providers; Communications and Other Hot Topics
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Matthew Gee and Rebecca Rogers (Moderator)
  • 301 — Worker’s Compensation Updates
    Friday, May 11th | 8:30 AM – 9:45 AM
    Scarlett Gardner, Esq., State Worker’s Compensation Manager
  • 302 — Place the Maximum Bet on Your Practice’s IT Security
    Friday, May 11th | 8:30 AM – 9:45 AM
    Reda Chouffani, Biz Technologies

Attendee Registration

Annual Conference registration is now open. Follow this link for conference information – agenda, accommodations, fees, and more – or click on the links below to register today! Early registration discounts cutoff has been extended to Tuesday, April 24th.

Questions

Follow the links above for more information and for registration. If you have any questions, please contact the NCMGMA offices at info@ncmgm.org.

Improve Cash Flow, Reduce Receivables, & Improve Productivity with a Release of Information Provider

By Dan Bailey, Sharecare

Alliance sponsor article provided courtesy of Sharecare

Responding to payer requirements for copies of medical information to adjudicate claims has a direct impact on cash flow and carries the same risk for wrongful disclosure or inappropriate accounting of patient information released. The risks and operating costs surrounding Release of Information (ROI) for the Billing Office (Patient Financial Services) is no less daunting than that of the Health Information Management department. A true ROI partner can help covered entities improve their DSO (collection experience) and mitigate their risk.

Typical Challenges

This is a story you may know all too well. There are typical challenges a Billing Office faces while processing claims (W/C & MVA). The Billing Office starts by processing the claim and submitting it to the payer. When collecting on the claims, the payer requests medical records to support the claim. An uncertified Billing Office employee pulls medical records and submits the medical information to the payer. During follow up calls, the payer denies receiving the medical records. The Billing Office has to rework the request and resubmit the medical information. Follow up calls continue.

The Billing Office is also faced with fulfilling requests for Billing Statements. The risk is just as great when fulfilling these requests (typically from attorneys) as they also contain Protected Health Information (PHI).

Business Issues

In addition to the typical challenges faced by the Billing Office, there are also business issues to take into consideration. Cash flow is a big problem. When payment of claims is delayed, the impact to receivables is often unnecessary, and potentially significant. There is a productivity loss managing delays and denials. And there is risk of breach by uncertified employees submitting PHI. If paper records are involved, the process is further exacerbated by having to chase down these records. There are denials, delays, rework, rework, and more rework. Not to mention the space used by these non-revenue generating employees.

Requests for Billing Statements from attorneys are also being released without screening for sensitive content.

The Solution

A Release of Information service provider can improve this workflow by managing the claims process for fulfillment. A certified Release of Information specialist can abstract the corresponding medical information to support the encounter, screen for sensitive content, and submit the claim and medical record to the payer. If the Release of Information service provider has a secure portal, an electronic copy of the claim and medical information can be uploaded for the Billing Office staff to access. When the payer denies receiving records, the Billing Office employee can fax the supporting information directly from the portal immediately.

It’s plain to see how your cash flow can be improved, your receivables can be reduced and your productivity improved. The Billing Office staff can focus on the collection of claims and not the clerical support effort. The risk of a breach is mitigated, printing costs are eliminated, postage expense is reduced, and labor can be redeployed.

The same Release of Information service provider can support the requests for Billing Statements, thus eliminating the risk associated with this fulfillment process as well. And, all billing records are screened and fully tracked as required for Accounting of Disclosures.

Responding to payer requirements for copies of medical information doesn’t have to be so burdensome. Find a true Release of Information service partner, not just a vendor, who will work with you to streamline and protect this fulfillment process. A true ROI partner can help covered entities improve their collection experience while mitigating their risk and reducing operating costs.

About the Author

As Region President of Sharecare, Dan Bailey services over 700 client locations in New England. Dan built the Northeast region from the ground up in late 2002. Working in the electronic capture and conversion businesses for nearly 30 years, Dan has owned two separate companies built to provide solutions surrounding the management of medical information. Performing in leadership roles throughout his career, Dan has consistently performed at the highest levels maximizing both top and bottom line results. Dan grew up in Northern Minnesota but has resided in Beverly, MA since 1988. He is married with three children.

 

Thank You to our 2018 Alliance Sponsors

Thank You to Our 2018 Alliance Sponsors

The North Carolina Medical Group Management Association (NCMGMA) would like to take a moment to thank the companies who have pledged their support of NCMGMA and helped us get to where we are: our 2018 Alliance Sponsors! Our sponsors are a vital part of NCMGMA and help us provide the quality programs and events our members have come to expect from our organization.

Premier Level

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Executive Level

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Partner Level

athenahealth
Azalea Health
Datamax/Interstate Credit Collections
First Citizens
HitsTech
LabCorp
MSOC Health
NCHA
Ozone Waste Solutions
Prince Parker & Associates
Stanley Benefit Services
Statewide Collection Service, Inc. (SCS)
SunTrust Bank
TriMed Technologies Corp

Associate Level

APEX Technology
Appalachian State University
Bernard Robinson & Company, LLP
Biz Technology Solutions
Carolinas IT
CMS Imaging
Enterprise Medical Recruiting
HandCraft Services
Ideal Protein of America
IT Practice
Marketing Works
MedPro Group
ONLINE Collections
Physicians Protector Plan
Physicians Wear Medical Linen Service
rater8
Sharecare HDS
Solve IT
Stern Recovery Services
The Doctors Company
Total Medical Compliance
Young Moore & Henderson, PA

Come meet our Alliance sponsors at our upcoming Annual Conference, May 9-11, 2018 at Harrah’s in Cherokee. You can view the agenda and register today here.

Interested in Seeing Your Name on this List?

There’s still time to become a 2018 NCMGM Alliance sponsor and join this list of organizations who proudly support NCMGMA.  For complete online information regarding benefits and costs, please follow this link.

Attend the Annual Conference and Earn a Chance to Play and Win

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Don’t Miss Your Chance to Play and Win
Special $1,000 Raffle Prize Drawing for Attendees

May 9-11, 2018
Harrah’s Cherokee | Cherokee, NC

ac18-bpbtn200aThis just in! Annual Conference attendees will have the chance to collect raffle tickets each time (one per session) you enter into the exhibitor hall during the Conference. Return to the exhibit hall during other exhibit hall hours sessions for additional chances to win the $1,000 prize.

The $1,000 prize drawing will be held during the last break on Thursday, May 10th at 2:15pm in the exhibit hall. Winner must be present and only attendees who are employed by a practice or healthcare system are eligible to receive raffle tickets for this prize money.

If you are not already registered for the conference, make sure you register today! The early bird attendee registration cutoff and the NCMGMA hotel room block cutoff are next week on Tuesday, April 17th. Everyone who registers by 4/17 receives an additional raffle ticket for a chance to win the $1,000!

About the 2018 Annual Conference

NCMGMA is heading up to the mountains for our 2018 Annual Conference. Scheduled for May 9-11, we will be at a brand-new location for us this year: Harrah’s Cherokee in Cherokee, NC. Start making your plans now to join us for this exciting healthcare industry event: registration is now open!

Along with presenting a well-rounded program of healthcare leadership essentials, NCMGMA is bringing in two heavy-hitters as General Session speakers: Deborah Walker Keegan and Tracy Spears. Both speakers are nationally known for delivering high-impact sessions with ready-to-use leadership enhancement tools.

Annual Conference General Sessions

We’ve brought in two nationally-known experts – Deborah Walker Keegan of Medical Practice Dimensions and Woodcock & Walker Consulting, and Tracy Spears of Exceptional Leaders Lab – plus we’ve gathered an array of practice management specialists and industry veterans, all to provided our attendees with some of the best healthcare leadership information available.

Annual Conference General Sessions Include:

  • Revenue Cycle Management
    Wednesday, May 9th | 4:00 PM – 5:00 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • Why People Do What They Do: Enhancing Interoffice Communication
    Thursday, May 10th | 8:00 AM – 9:30 AM
    Tracy Spears, Exceptional Leaders Lab
  • Tips, Hints and Tricks to Selecting your Vendors
    Thursday, May 10th | 10:30 AM – 11:30 AM
    Representatives from Parker Poe and NCHA Strategic Partners
  • Washington Update
    Friday, May 11th | 10:15 AM – 11:30 AM
    Mollie Gelburd, MGMA Washington

Annual Conference Breakout Sessions

You can’t lose with the breakout sessions we have lined up for the Annual Conference. From heatlhcare practice IT to Patient Access to Workers’ Compensation, you will walk away with ready-to-use tools to increase your practice’s odds for success!

Annual Conference Breakout Sessions Include:

  • 101 — Coach them Up or Coach Them Out: 5 Conversations Leaders Must Get Right
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Tracy Spears, Exceptional Leaders Lab
  • 102 — Mastering the Patient Access Challenge
    Thursday, May 10th | 2:00 PM – 2:45 PM
    Deborah Walker Keegan, Medical Practice Dimensions and Woodcock & Walker Consulting
  • 201 — Managed Care Contract Panel Discussion: The Gamble of Contracting
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Beacham Wray, Fran Sembert, Dickson Capps and Cam Cox, III (Moderator)
  • 202 — IHS Roundtable Discussion: Patient Satisfaction; Burnout for Managers, Staff and Providers; Communications and Other Hot Topics
    Thursday, May 10th | 3:45 PM – 5:00 PM
    Matthew Gee and Rebecca Rogers (Moderator)
  • 301 — Worker’s Compensation Updates
    Friday, May 11th | 8:30 AM – 9:45 AM
    Scarlett Gardner, Esq., State Worker’s Compensation Manager
  • 302 — Place the Maximum Bet on Your Practice’s IT Security
    Friday, May 11th | 8:30 AM – 9:45 AM
    Reda Chouffani, Biz Technologies

Attendee Registration

Annual Conference registration is now open. Follow this link for conference information – agenda, accommodations, fees, and more – or click on the links below to register today!

Questions

Follow the links above for more information and for registration. If you have any questions, please contact the NCMGMA offices at info@ncmgm.org.

Wilmington March Meeting Wrap Up

Thank you to everyone who came out to our MGMA Wilmington chapter meeting in March. Our guest speaker, Rachel An Miles, business coach and teambuilding facilitator, using the DISC behavioral assessment, facilitated a dynamic workshop revealing key insights to teambuilding.  The event was a big success and we would like to thank Gordon Asset Management, LLC, our event sponsor, for their support in helping us provide this great educational opportunity.

Our next meeting is scheduled for Tuesday, April 10th.  Please enjoy some video and photos from the March event!

Rachel An Miles_March 2018_Speaker

How do you build better teams for better results? Rachel An Miles, business coach and teambuilding facilitator, answered that question and others as MGMA-Wilmington’s March meeting guest speaker. Using the DISC behavioral assessment, Miles facilitated a dynamic workshop revealing key insights to teambuilding.

DISC Assessment_March 2018

DISC Assessment is great for learning about yourself – and your colleagues – and how to create a successful workplace.

DISC Assessment Workshop at Ground Level_March 2018

Never know what you’ll learn when you take the DISC Assessment as facilitated by Rachel An Miles!

March 2018 Meeting General Attendance Pic_March 2018

Thank you one and all who attended March’s very successful and dynamic March MGMA-Wilmington meeting! We look forward to seeing everyone again on Tuesday, April 10, at 12 noon at First Baptist Activity Center.

Russell Gordon shares best practices_March 2018

Russell Gordon, CFP, CPFA, AIF, shares best practices for investment and retirement planning.

Welcome New Members

Our membership continues to grow! Take a look at the list of healthcare professionals and students who have recently joined NCMGMA (February 28 through March 28, 2018):

Active

Ryan Campbell, CaroMont Medical Group, Gastonia, NC
Philip Clark, UNC Chapel Hill, Chapel Hill, NC
Jan Grove, The Family Health Centers, Canton, NC
Tomika Jones, Associated Urologists of NC, Raleigh, NC
Kendra Leatherman, Piedmont Rheumatology, PA, Hickory, NC
Crystal Livert, Piedmont Rheumatology, AA, Hickory, NC
Rebecca Mikulka, Pinehurst Medical Clinic, Pinehurst, NC
Kim Miller, The Counseling Group, Hickory, NC
Alisabeth Pritchett, UNC Physicians Network, Morrisville, NC
Joseph Roberts, Southeastern Health, Lumberton, NC
Rachel Sanders, Carolina Neurosurgery and Spine Associates, Rock Hill, SC
Amanda Taylor, Eagle Physicians and Associates, P.A., Greensboro, NC
Emily Thigpen, Carolina Breast & Oncologic Surgery, Greenville, NC
Darla White, Eagle Physicians and Associates P.A., Greensboro, NC

Affiliate

Brandon Behenna, Azalea Health, Atlanta, GA
Dee Brown, HR|experts, Raleigh, NC
Tori Brown, Marketing Works, York, PA
Tim Dean, Sharecare HDS, San Diego, CA
Barry Hill, Medical Mutual Insurance Co., Raleigh, NC
Tony Kattan, IT Practice, Raleigh, NC
Kathy Krolak, Medical Mutual Insurance Co., Raleigh, NC
Jason Lee, Medical Mutual Insurance Co., Raleigh, NC
Barbara McCuiston, rater8, Advance, NC
Matt Neuwirth, Enterprise Medical Recruiting, Chesterfield, MO
Sharon Nichols, Medical Mutual Insurance Co., Mount Airy, NC
Brenna Patterson, Statewide Collection Services, Salisbury, NC
Syd Shepherd, Solve iT, Charlotte, NC
Frank Snyder, Physicians Protector Plan, Tampa, FL
Bill Tobey, HitsTech, Conover, NC
Cristobal Wong, Medical Mutual Insurance Co., Raleigh, NC
Dolores Zumbado, Ideal Protein of America, Safety Harbor, FL
Jessica Williams, SEAHEC, Wilmington, NC

Student

Karthik Adapa, UNC Chapel Hill, Chapel Hill, NC
Aditi Borde, UNC Chapel Hill, Cary, NC
Diamond Bynum, Winston-Salem State University, Winston-Salem, NC
Lakhana Carter, WSSU, Winston-Salem, NC
Brantley Cooper, University of North Carolina Greensboro, Greensboro, NC
Leonna Edwards, UNC Charlotte, Charlotte, NC
Jarrett Goins, Winston-Salem State University, Durham, NC
Aravind Reddy Kothagadi, UNC Chapel Hill, Elkridge, MD
Whitney Ledford, Appalachian State University, Boone, NC
Yi-Fang Lee, UNC Chapel Hill, Chapel Hill, NC
Zahabiya Petiwala, UNC Chapel Hill, Chapel Hill, NC
Megan Romeo Foster, UNC Health Care, Morrisville, NC
Kunmi Walker, UNC Chapel Hill, Durham, NC
Makaela Whidbee, Winston-Salem State University, Winston-Salem, NC

Linen 101: Teaching Your Hospital Staff How to Conserve Linens

2018 Alliance sponsor article courtesy of HandCraft Services

While the first step in preventing linen loss is to work with a professional linen management service, educating your employees about linen management in hospitals is an important second step.

Unfortunately, your staff is part of the linen loss problem. Common causes of linen loss include staff accidentally taking home scrubs or other linens, throwing out linens they think are too heavily damaged to be cleaned, or allowing linens to leave the facility during patient transfers. Although well intentioned, these habits are costing you money.

The reality of the situation is that cracking down on these behaviors is going to be difficult. Every day on the job, your employees are saving lives. Making sure the parents don’t take the baby blanket home with the baby isn’t going to seem like a priority to your staff. Any new policies may appear unnecessary and overbearing.

Here are a few ways to effectively educate your staff about linen management in hospitals:

1. Start with your managers.

To get everyone on board with new linen management policies, you have to start with the leaders. Meet with them to discuss how these policies are going to be implemented in each unit or department. Explain the purpose of the changes and get their feedback on the situation. What works in the neonatal unit might not work in the ICU!

2. Hold mandatory linen awareness sessions.

Many of your staff might not even know that your hospital has guidelines for using linens or even a linen service provider. Take 20 minutes out of their day to educate them on the problem of linen loss and how it impacts the environment. Talk about your hospital’s guidelines for linen use and infection control. Make sure to provide some incentive for attending the session.

3. Use signs and posters to remind employees of their training.

All the educational sessions in the world won’t make a difference if your employees don’t remember to toss that soiled sheet in the laundry bag instead of the trash can. Make sure that all of your receptacles are properly labeled and place educational reminders in or around key places like the linen cart, trash can and break room.

4. Provide incentives for units that reduce their linen loss.

To get your employees enthusiastic about conserving their linen use, consider holding a contest between the units and departments of your hospital to see who can reduce their linen loss the most.

Learning Takes Time

Unfortunately, breaking your hospital employee’s bad linen habits may take some time. They might still grab for that sheet to clean up a spill or accidentally wear their scrubs home. So, have some patience. It can take anywhere from 18 days to 8 months to form a new habit.

Hopefully, by implementing our suggestions and working with a reliable linen management company like HandCraft, you can reduce linen loss in your facility by educating your employees about linen management in hospitals.

HandCraft Services
Website: http://handcraftservices.com
Phone: 804-358-8671
Email: petehastings@handcraftservices.com
Medical Practice Location: 2828 Cofer Rd, Richmond, VA 23224
Hospital Location: 2810 Cofer Rd, Richmond, VA 23224