NCMGMA News Featured Sponsors

Our sponsors are a vital part of our organization, enabling us to provide the high-level of products and services our members have come to enjoy from NCMGMA.

Our featured sponsors are Apex Technology, Carolina Complete Health and Davis Delivery Service.

Click on ad to enlarge. Click here to view Apex Technology’s website.
Click on the ad to enlarge. Click here to visit Carolina Complete Health’s website
Click on the ad to enlarge. Click here to visit Davis Delivery Service’s website

June Lunch & Learn Webinar Recording

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Thank to everyone who participated in our June 21st webinar. Our panelists shared their tips and tricks on the topic of “Medical Practice Customer Service Strategies: How to Make (Almost) Everyone Happy.” At the button below, you will find a link to the webinar video recording.

Thank you again for participating. Watch your email and the website for more webinars coming soon.

Recording password: NCMGMAJune22!
Please key in this password directly (do not copy and paste)

Questions
For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.


Upcoming NCMS Event
Registration is now open for North Carolina Medical Society LEAD 2022 Health Care Conference. Scheduled for October 14-16 at the Raleigh Marriott Crabtree Valley, this conference addresses emerging issues impacting health care such as: cybersecurity, blockchain, leadership, and hot topics.

2022 Fall Conference is September 14-16 in Cherokee: Register Today!

Fall Conference Registration is Open
Join Us September 14-16 in Cherokee

Join us September 14-16 at the Harrah’s Cherokee Casino Resort in Cherokee, NC. The Fall Conference gives practice managers the opportunity to engage with colleagues, thought leaders and exhibitors; sharpen leadership skills through professional development experiences; and enjoy the fall in one of North Carolina’s most beautiful mountain settings.

Attendee registration is now open! Browse this post to see all that the 2022 NCMGMA Fall Conference has to offer and make plans to join us today!

Conference Information

Schedule of Events

From timely continuing education sessions to essential networking to face time with sponsors and exhibitors, the Fall Conference has all the elements you need to invigorate your practice and energize your healthcare leadership career. Visit the conference schedule of events page to learn more.


Conference Speakers

We’re still finalizing our speaker line up but, so far, inspirational speaker Sam Glenn, healthcare consultant Doral Jacobsen, active-shooter training specialist Johnathan Frisk, and legal expert Jason Newton are already confirmed. Keep checking the speaker page as new speakers are being continually added.


Practice of the Year

Sponsored by First Citizens Bank, this award recognizes a medical group practice that has made a significant contribution to their community, patients and/or staff through volunteer work, indigent clinics, fundraisers, staff wellness programs, community clean-ups, community screenings and education (internal & external), etc. Click here for complete nominations details.


Hotel Accommodations

All events for the Fall Conference are scheduled at Harrah’s Casino and Resort, located at 777 Casino Dr, Cherokee, NC 28719. We are pleased to offer our attendees the discounted group rate of $139 per night for a single/double room (plus taxes). Reservations must be made no later than August 23, 2022, for the discounted rate.

Register Today

Online registration is now open. Full conference costs start at $325 for members. See all of our conference pricing here. To register today, please follow the online registration link below.

Questions

If you have any questions about the Fall Conference, please contact the NCMGMA offices at info@ncmgm.org.

FDA EUA & CDC Recommendation: Pfizer 6m-4y and Moderna 6m-5y

The following update information concerning vaccine rollout in North Caroilna was provided by Ryan Jury, RN, MBA, COVID-19 Vaccine Program Director, Division of Public Health, North Carolina Department of Health and Human Services:

  1. State Provider Communication sent on Tuesday, June 21st.
  2. State Press Release from Saturday
  3. The provider/community toolkit will be released in the coming days.
  4. The Statewide Standing Order FDA EUA Pfizer 6m-4y and Moderna 6m-5y are now published online and available.
  5. Please read and review the Fact Sheet for Healthcare Providers:

ACMPE Updates Reminder

2022 ACMPE Changes Reminder

  • The ACMPE Certification Commission has recently approved updates to Board Certification and Fellowship that are available to all.
  • We want to support everyone with information for a successful roll out. Please visit our ACMPE Board Certification and Fellowship pages which has detailed information on how to apply and the requirements. As well as the overview landing page, recapping the changes and FAQ’s.
  • Important Note: These ACMPE changes are separate and distinct from the ongoing work of the Task Force on MGMA State Affiliate Membership Models, which is still in the discussion phase of any recommendations for any change to national/state membership requirements, including state membership requirement for those in ACMPE. Any questions about the State Task Force discussions, should be directed to Martha Huckaby.

Exam Schedule Notice Reminder

  • June 1-30 –Testing is available. We will have new exam forms, which means this is the most up to date based on their day to day with the most refined wording of questions. The scores will not be immediately available, as they will become available by August 5th to review all item performance.
  • July 1-August 7 – No testing, however, purchasing will remain open. We will be reviewing the new exam form item performance.

The Best Way to Prevent an OSHA Inspection

By Debra Gordick, Mediator/Government Liaison, Total Medical Compliance

2022 Alliance sponsor feature article courtesy of Total Medical Compliance

Most OSHA inspections in healthcare practices are brought about by employee complaints. You may think that disgruntled ex-employees are doing the reporting. That does happen frequently, but OSHA is aware of these kinds of retaliatory complaints and weighs that factor into their determination on whether to send you a letter or to show up for an inspection. However, OSHA will always give its attention to a current employee making the complaint. You may be surprised to learn that it is most often your best employee who makes the complaint that leads to an inspection.

Why would your good employees “stab you in the back” like that? Usually, it is because of one of these reasons:

  • The employee raised concerns to you but feels ignored and frustrated.
  • You have, perhaps unknowingly, created a closed-door atmosphere that discourages employees from raising concerns and offering recommendations.

What can you do to change this dynamic? Have a written policy on employee complaints and recommendations in your employee training manuals. Create an open-door culture in your practice. Let employees know this is important to you. Ensure that the policy aligns with any Human Resource policies you have with your company. Make sure you give everyone a copy including managers. Let them know it is important to you.

Most managers are uncomfortable with handling complaints, and this causes avoidance. Here are some recommendations gathered from consulting human resources professionals including a very good article at https://toughnickel.com/business/How-to-Address-Employee-Complaints.

  1. Ask for something in writing.
  2. Listen fully to the complaint, even if it seems like a frivolous issue.
  3. Show respect. Don’t belittle their complaint, question their veracity, or do anything to make them feel like you don’t take the issue seriously.
  4. Ask lots of questions.
    • Who – Who is this situation about? Who was involved? Who witnessed it?
    • What – What happened? What else was happening at the time of the incident? What caused the incident? What proof can be provided?
    • When – When did the incident take place? When else could this have happened?
    • Where – Where did this incident take place? Where else could this have happened? Where exactly were employees at the time of the incident?
    • Why – Why did it happen? Why did the employee come forward with this complaint? Why do they think the incident happened?
    • How – How are they feeling after this incident? How has this incident affected others? How can you help them? How can this problem be rectified?
  5. Assure the individual that you will investigate and then take appropriate action as quickly as possible.
  6. Take the appropriate action regarding the complaint. The action should as quick as possible so there won’t be any future issues. Consult a professional if you need advice like your human resources contact or your OSHA consultant depending on the issue.
  7. Set a timeframe for communicating and notify all involved parties of any delays.
  8. Refrain from quick disciplinary action against the complaining employee or any person they’re complaining about. Take the time to find out what happened before you take any action.
  9. Inform the complainant about resolution status but avoid details about other employees.
  10. If the complaint was unfounded, turn the situation into a training opportunity.
  11. Look for patterns of the same complaint from the same person or other employees. You may see another issue that needs to be addressed.
  12. Document. Document. Document.

What NOT to Do When an Employee Complains:

  • Make jokes.
  • Allow distractions. Instead, turn off your phone and close your office door.
  • Make the complaint public.
  • Punish the complainant in ANY way. There are very stringent laws on protecting whistleblowers.

The very best thing you can do to prevent an OSHA inspection is to show your employees respect and listen to their concerns.

Visit https://totalmedicalcompliance.com/ for more information and a free quote.

Debra Gordick is the mediator/government liaison for Total Medical Compliance. TMC is a private consulting company providing affordable programs and seminars for health care providers, allowing them to achieve and maintain compliance with government regulations such as HIPAA, OSHA and infection control. TMC services include on-site employee training, customized compliance manuals, office inspections, and ongoing client support through monthly newsletters and a fully staffed Client Service Center. For additional information call 888-862-6742 or email service@totalmedicalcompliance.com.

No Cost Workshops to Help You be Financially and Professionally Savvy

Summit Credit Union is Here to Help You

2022 Alliance sponsor feature article courtesy of Summit Credit Union

It is never too late to change your financial health and overall wellbeing. As a partnership benefit of Summit Credit Union, we offer no-cost virtual and in-person workshops to our members and non-members. Below are some of our workshops to help you be financially and professionally savvy.

  • Fraud and Identity Theft: We may all be targets, but we do not have to be victims. Find out what schemes crooks are currently using to try and steal your money. Learn how to protect yourself from fraud attempts.
  • Understanding Your Credit Score: Discover how credit scores are determined, how to raise your credit score, and how to avoid common mistakes that lower your score. It’s not always common sense.
  • Diversity and Inclusion in the Workspace: What is diversity and inclusion? Learn how to encourage inclusive actions and behaviors in the workplace. Explore why it makes good business sense to incorporate a diversity and inclusion strategic plan of action, and how it can impact growth and revenue for your company.

Our workshops typically run 45-60 minutes, but can be divided into two parts for shorter sessions. Most can be presented in a Lunch ‘n Learn format, either in-person or online. Visit SummitCU.org or contact your Regional Partnership Manager at Partners@SummitCU.org for more information or to schedule an on-site or virtual workshop for your team.

About Summit Credit Union

Summit Credit Union was established in 1935 and is a full-service not-for-profit financial cooperative, providing services to employees at over 300 companies throughout North Carolina. It has about 37,000 members and approximately $338 million in assets. Summit Credit Union offers a full portfolio of personal financial products, including checking accounts, debit cards, credit cards, online banking, direct deposit, mobile app, ATMs, and more.

For more information, visit SummitCU.org and follow us on Facebook, Instagram, Twitter, and LinkedIn.

Next Week! Medical Practice Customer Service Strategies Webinar

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Tuesday, June 21, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.

In this 60-minute, interactive panel webinar, you’ll learn:

  • How to build a culture of customer service within your organization through a common language shared between administration and staff.
  • Techniques you and your staff can use to recognize opportunities for an improved patient experience.
  • How objective data regarding the patient experience can be used to create better experiences for future patients.

Webinar Panelists

Ron Chorzewski
Chief Executive Officer
Midlands Orthopaedics & Neurosurgery

With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.

Bradley Scheel
Experienced Healthcare Leader

With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.

Melissa Kale
Practice Administrator
Catawba Pediatric Associates

Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.

Moderator
Marc Kleinman
Vice President of Sales
rater8

Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

June 21st NCMGMA-NCMSF Webinar: Medical Practice Customer Service Strategies

Medical Practice Customer Service Strategies:
How to Make (Almost) Everyone Happy

Tuesday, June 21, 2022 | 12:00 PM – 1:00 PM EDT | Zoom

Join experienced healthcare leaders as they share tools and strategies they use at their medical practices to improve the patient experience and effectively interact with unhappy patients. Attendees will also learn how powerful it is to collect, interpret, and act on patient satisfaction data to make (almost) every patient happy.

In this 60-minute, interactive panel webinar, you’ll learn:

  • How to build a culture of customer service within your organization through a common language shared between administration and staff.
  • Techniques you and your staff can use to recognize opportunities for an improved patient experience.
  • How objective data regarding the patient experience can be used to create better experiences for future patients.

Webinar Panelists

Ron Chorzewski
Chief Executive Officer
Midlands Orthopaedics & Neurosurgery

With over 30 years of experience in the healthcare field, Ron Chorzewski is the CEO of Midlands Orthopaedics & Neurosurgery in Columbia, SC. Starting his career as a Physical Therapist, Ron’s career evolved to include both rehabilitation and orthopedic administration. Trained as a PT at Quinnipiac College, Ron earned an MBA at Suffolk University in Boston.

Bradley Scheel
Experienced Healthcare Leader

With fourteen years in healthcare, Brad’s experience as a change agent has led to his success in advancing practices in North Carolina and improving their efficiencies, patient care, and profitability. In combination with rater8, he has been able to dramatically overhaul both their online reputations and overall marketability, leading to better connections to their community and potential patients.

Melissa Kale
Practice Administrator
Catawba Pediatric Associates

Melissa is a Certified Medical Manager with 30 years of healthcare management experience. She has been with Catawba Pediatrics in Hickory, North Carolina, for the last five years. She has three adult children, and her family just welcomed their first grandbaby in March.

Moderator
Marc Kleinman
Vice President of Sales
rater8

Marc has spent 10+ years growing technology companies for the healthcare industry, leading sales teams to facilitate the widespread adoption among healthcare providers of a variety of solutions that improve both clinical and operational outcomes.

Registration

This webinar is free but you must be registered to attend. Space is limited so register early! After you register, you will receive an emailed confirmation with webinar and phone-in instructions. Please check your spam/junk folder if you do not see the confirmation email after you register.

Continuing education credit may be granted through your professional organization (MGMA, PAHCOM, AHIMA, etc.). Please self-submit for these organizations.

Questions

For questions or more information please contact the NC Medical Society Foundation offices at ncmsfoundation@ncmedsoc.org.

Welcome New Members

Our membership continues to grow! Take a look at the list of healthcare professionals who have recently joined NCMGMA (May 16, 2022, through May 31, 2022):

Active

  • Veronica Calderon, Black River Health Services, Burgaw, NC
  • Jeff Henson, Carolina Specialty Care, PA, Statesville, NC
  • Crystal Paris, Pathologists Diagnostic Laboratory, Winston-Salem, NC

Affiliate

  • Kristen Reece, AUXO Medical, Henrico, VA
  • Leslie Smith, Pivot Point Consulting, Brentwood, TN

NCDHHS Under 5 COVID-19 Vaccine Updates

On the evening of June 1st, the North Carolina Department of Health and Human Services (NCDHHS) released an important email regarding ordering the under-five COVID-19 vaccine products. The email provides details on the roll out plan as well important dates and requirements.